University of Hamburg can monitor devices more closely

"Miradore Online is easy to use and has strong documentation. It also has a good price-performance ratio."

UHHMG selected Miradore Online to view device health and status; track repair history of devices; and locate and lock lost devices. With Miradore Online, UHHMG now saves about one hour per device.

University of Hamburg Marketing GmbH (UHHMG) found itself in need of mobile device management to address three main IT challenges:

  • Quickly viewing device health and status
  • Tracking repair history of the devices
  • Locating and locking lost devices

All devices are owned by the organization and all setup and maintenance is performed by the admins. For the organization’s approximately 45 employees, UHHMG has about 30 iPhone 7’s (in supervised mode with DEP) and 10 Dell Latitude Notebooks. The mobile phones are primarily used for business trips and work from home/abroad, while the laptops are used for events, home offices, business trips, and presentations.

With Miradore Online, UHHMG now saves about one hour per device for the set up. The IT team is tracking damages and repairs, and finds it easy to see the status of the device, even when the device user changes. This was sometimes confusing without Miradore Online, notes the IT team.

Easy to use, with great support

UHHMG evaluated other MDM providers, but ultimately selected Miradore.

They find it is easy to use, with very strong documentation; they also like that Miradore has a very good price-performance ratio.

The IT team points out the quick, helpful support they have received, and the dashboard reports for administrators are clear and intuitive.

UHHMG now has the possibility of assigning different roles and device groups (with tags) to sub-admins. For the iPhones, the IT team configures the devices easily through Apple MDM.

Savings by Tracking Devices, Damages, and Repairs

Miradore Online is hosted at Microsoft Azure in Germany – another aspect that satisfies UHHMG’s needs — and meets all GDPR requirements. If a device is lost or stolen, UHHMG can make sure all data is deleted and the device is unusable.

Today, the organization uses Miradore Online for:

  • Custom reports of device usage
  • Notifications via email about important device incidents
  • Restrictions and customization with mandatory configuration profiles

UHHMG also likes how new features are rolled out frequently. This indicates to them that Miradore Online is under active development and the company is focusing on this particular solution.

 

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