Resources

Frequently Asked Questions

Here you can find the most common questions about our software and billing.

If you have additional questions, you can always reach out to us.

General

What is Miradore Online?

Miradore Online is a cloud-based mobile device management / enterprise mobility management solution for managing Android, iOS, macOS, Windows and Windows Phone smartphones, tablets and PCs.

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What device platforms are supported in Miradore Online?

Miradore Online supports the following operating system platforms:

  • Android 4 and newer
  • iOS 5 and newer
  • Apple macOS computers starting from version 10.7
  • Windows 7, 8 and 10 computers
  • Windows Phone 8.0, 8.1, and 10
Do you have a free trial?

Yes. We offer a 14-day free trial so you can try all features of Miradore Online Enterprise subscription without obligation to buy. After creating your account, you can activate the trial simply by hitting the Start trial button in Miradore Online. No credit card information is required. Nearing the end of the trial, we will contact you to discuss your next options.

How do I start the Free Trial of Enterprise plan?

If you haven’t already created an account, do so and login to your site. To start your 14-day free Enterprise trial, navigate to the Upgrade Subscription page in the product. No credit card information is required at this point.

How to start a trial

Billing

What are the methods of payment? Can I pay annually?

You may pay using credit card (Visa, MasterCard and in North America Amex) or by invoice. The credit card payment is always monthly. If you choose to pay by invoice, a standard 12/24/36-month contract applies for all devices that will be enrolled. The invoice can be paid by bank transfer or PayPal. If you wish to pay by invoice, please contact us.

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Can I change plans at any time?

Yes. If you choose to pay by credit card, you are only charged monthly based on the amount of devices enrolled in the system and can change plans or cancel at any time. If you choose to pay by invoice, this also applies, but all sales are final.

How to upgrade subscription

Do you offer a discount for Educational Institutions or Non-Profit Organizations?

Yes, we offer a discount on the Enterprise Plan.

Please contact us for further information.

Can I buy from a reseller?

Please contact us for information about a reseller in your country.

Contact us

Device management

What is Android Enterprise?

Android Enterprise Solution, or simply Android Enterprise (previously known as Android for Work), provides additional management features and a secure company container for your Android devices. This unifies Android management by removing device manufacturer differences and offers the same management features for all Android devices.

Requirements:

  • Miradore Online Enterprise Plan subscription or trial.
  • Miradore Online client 2.4.0 installed to the devices.
  • Devices are running Android 5.0 or newer.

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What is an Android “Work Managed Device”?

Also known as Device Owner, this is a corporate-liable deployment scenario where the enterprise or company owns and fully controls employee work devices. These deployments use the device owner mode of operation, in which the entire device is managed by installing Miradore Online client during the initial setup of a new device or after a factory reset. This provides the maximum level of management capability in Android devices. For more information, please see our article explaining how to enroll work managed devices.

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What is an Android “Work Profile”?

This is a particularly important solution for the companies that support Bring Your Own Device (BYOD) scenarios – allowing the employees to bring personally-owned devices to work, and to use those devices to access privileged company information and applications securely. The containerization of work content makes sure that business and personal content don’t mix (for example, work contacts not leaking via private instant messaging apps).

When a work profile is created on the device, the Miradore Online client operates as the profile owner of the work data, and has only limited control outside of the work profile. This means that our client is no longer the device administrator of the device and can’t, for example, install Samsung KNOX/SAFE configuration profiles or wipe the device. It can, however, lock the device, install Wi-Fi networks, collect device location and enforce passcode policies like it normally would. The work profile can also be removed from the device both by an administrator as well as the user. Please see our instructions for how to enable a work profile.

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What is Apple DEP, VPP?

Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP) are part of Apple Business Manager and they help schools and businesses easily deploy and configure Apple devices and applications. Once registered, these programs help admins to simplify initial setup by automating mobile device management (MDM) enrollment and supervision of devices during setup, which enables you to configure your organization’s devices without touching them. Your supervised iOS devices combined with VPP provides a simple, scalable solution to find, buy, distribute, and manage your business applications.

More about Apple DEP

More about VPP

Does Miradore support Apple’s DEP and VPP?

Yes, we do! Please see the instructions below:

More about Apple DEP

More about VPP

What is Apple Supervised Mode?

Supervision gives schools and businesses greater control over the iOS devices they own. With supervision, your administrator can apply extra restrictions like turning off AirDrop or preventing access to the App Store. It also provides additional device configurations and features, like silently updating apps or filtering web usage.

By default, iOS devices aren’t supervised. Supervision can only be turned on when a new device is set up using Apple DEP or Apple Configurator. If your iPhone, iPad, or iPod touch isn’t supervised now, your administrator needs to completely erase your device to set up supervision. More information about Apple Supervised Mode.

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Additional questions?

If you would like to know more about our product, you can browse Knowledge Base where you find our technical documents and online community. You can also reach out to our support and sales at any time.

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