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Resources

Frequently Asked Questions

Here you can find the most common questions about our software and billing.

If you have additional questions, you can always reach out to us.

General

What is Miradore?

Miradore is a cloud-based device management software (MDM/EMM/UEM) that enables you to manage Android, iOS, macOS, Windows devices.

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Which operating system version are supported in Miradore?

Miradore supports the following operating system versions:

  • Android 4 and newer
  • iOS 5 and newer
  • macOS computers starting from version 10.7
  • Windows 7, 8 and 10 computers
  • Windows Phone 8.0, 8.1, and 10

If you need to enroll devices with an Android version older than 4, you can do so by using the client version 2.5.6 or older. In these cases, Android 2.3.3 is the minimum supported version. Client version 2.5.6 can be downloaded from here. The latest Android client for Android versions 4 and newer is always available in Play Store and is also downloadable from here.

Do you offer a free trial?

Yes. We offer a 14-day free trial so you can try all the features of Miradore’s Enterprise subscription without the obligation to continue the subscription. No credit card information is required.

Enterprise plan features

How to start the trial?

Billing

What are the methods of payment? Can I pay annually?

You may pay with a credit card or by invoice.

We accept Visa and Mastercard (as well as American Express in North America) and the credit card payment is always charged monthly.

If you prefer to pay by invoice, a standard 12-month contract period applies to the total number of devices that will be enrolled, and a minimum invoice value applies. The invoice can be paid by bank transfer or PayPal. If you wish to pay by invoice, please contact us.

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Can I change my subscription plan at any time?

Yes. If you choose to pay by credit card, you are only charged monthly based on the number of devices enrolled in the system and can change plans or cancel at any time. If you choose to pay by invoice, this also applies subject to the terms of your invoice period.

Do you offer a discount for educational institutions or non-profit organizations?

Yes, we offer a discount on the Enterprise Plan.

Please contact us for further information

Can I buy from a reseller?

Please contact us for information about a reseller in your country.

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Device management

What is Android Enterprise?

Android Enterprise Solution, or simply Android Enterprise (previously known as Android for Work), provides additional management features and a secure company container for your Android devices. This unifies Android management by removing device manufacturer differences and offers the same management features for all Android devices.

Requirements:

  • Enterprise Plan subscription or trial
  • Miradore client 2.4.0 installed on the devices
  • Devices are running Android 5.0 or newer

Discover more

What is an Android “Work Managed Device”?

Also known as Device Owner, this is a corporate-liable deployment scenario where the enterprise or company owns and fully controls employee work devices. These deployments use the device owner mode of operation, in which the entire device is managed by installing Miradore client during the initial setup of a new device or after a factory reset. This provides the maximum level of management capability in Android devices.

Discover how to enroll work managed devices

What is an Android “Work Profile”?

This is an important solution for companies that support Bring Your Own Device (BYOD) scenarios – allowing the employees to bring personally-owned devices to work and to use those devices to access privileged company information and applications securely. The containerization of work content makes sure that business and personal content don’t mix.

Discover how to enable a work profile on Android

What is Apple DEP and VPP?

Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP) are part of Apple Business Manager and they help schools and businesses easily deploy and configure Apple devices and applications. Once registered, these programs help admins to simplify initial setup by automating mobile device management (MDM) enrollment and supervision of devices during setup, which enables you to configure your organization’s devices without touching them. Your supervised iOS devices combined with VPP provides a simple, scalable solution to find, buy, distribute, and manage your business applications.

About Apple DEP

About Apple VPP

Does Miradore support Apple’s DEP and VPP?

Yes, we do! Please see the instructions below:

About Apple DEP

About Apple VPP

What is Apple Supervised Mode?

Supervision gives schools and businesses greater control over the iOS devices they own. With supervision, your administrator can apply extra restrictions like turning off AirDrop or preventing access to the App Store. It also provides additional device configurations and features, like silently updating apps or filtering web usage. By default, iOS devices aren’t supervised. Supervision can only be turned on when a new device is set up using Apple DEP or Apple Configurator.

How to enable Apple Supervised Mode for iOS

Additional questions?

If you would like to know more about our product, you can browse Knowledge Base where you find our technical documents and online community. You can also reach out to our support and sales at any time.

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