Manual device management becoming a huge effort
YoungCapital employs over 1,000 individuals – each of whom receives a brand-new phone upon starting with the company. Employees must be able to access Google’s G Suite cloud-based collaboration and productivity apps, including Gmail, Calendar, Docs, Drive, and Hangouts. All company data is stored in G Suite.
“Before, everyone wanted a car,” jokes Remon Van der Doorn, a project manager in the IT department at YoungCapital, who collaborated with Miradore on this case study. “Now the new employees want the most current smartphone.”
YoungCapital realized it needed a solution because the administration of all of the devices manually was becoming a huge effort and was error-prone. Some employees were also changing sim cards, and there was no complete knowledge of the phone’s ownership or whereabouts.
User-friendliness and pricing attracted
YoungCapital's CIO John Muller found Miradore via Google and was contacted within one hour. “We contacted customer support through the online chat function and in one hour, everything was set up,” recalls Van der Doorn. “With other companies, we have to wait for weeks.”
Besides the rapid contact and response, YoungCapital found Miradore easy to use, and the pricing was attractive. YoungCapital is currently using Miradore's Premium Plan.
“We were also impressed by the way the console worked,” adds Van der Doorn. “Other products looked old-fashioned.”
Today, YoungCapital uses Miradore for:
- Apple DEP (Device Enrollment Program)
- Automating apps and configuring deployments with business policies
- Pushing apps and configurations
- Enforcing passcodes
- Deploying WiFi settings
- Integrating Miradore into their Service Desk software (using Miradore API)
Saving 30 minutes of device setup time
YoungCapital noticed immediate benefits and was also in need of a product to handle the forthcoming GDPR data regulations. By using Apple’s DEP and Miradore, the employee’s new phone is already set up out of the box – saving about 30 minutes of setup time with zero errors. This is a huge benefit, as the company buys more than 400 phones annually.
In addition to these direct savings, according to Van der Doorn, about 5 devices are lost every month; two are found and the others are wiped remotely.
“Our workforce is growing exponentially throughout Europe,” adds Van der Doorn, “and we want to be sure we meet their technology needs in a cost-effective manner.”
Miradore is pleased to enable and support YoungCapital’s growing workforce. Facilitating the initial hardware and software setup is key for employees' working experience, and to the operational success of the company.