Tyler Technologies provides software and services for all types of government purposes. The search for a mobile device management solution led them to an alliance with Miradore.
Tyler Technologies is a software company solely focused on providing integrated software and technology services to the public sector — cities, counties, federal agencies, states, and school districts.
When evaluating options for mobile device management, Brian McGonagill, Product Manager for Incode Public Safety of Tyler Technologies, discovered Miradore.
McGonagill’s division focuses on software for public safety, which includes law enforcement, fire, and emergency medical services.
Tyler was searching for a simple mobile device management solution for its law enforcement and safety offering, both for clients to control their devices and for Tyler to use for application deployment. Miradore provides that for Tyler, explains McGonagill.
“The customer service was top-notch. Any time I’ve had a question I’ve gotten an answer in less than an hour. It’s just impressive to get that kind of quality of service from a vendor these days,” claims McGonagill.
The partnership with Miradore has improved deployments, reduced the number of support calls, and delivered cost savings. McGonagill is especially pleased with the usability of the system.
“Miradore really stands out when it comes to ease of use. I can easily show the clients how to utilize the system that controls their devices”, he adds.
Miradore has improved deployments, reduced the number of support calls, and delivered cost savings to Tyler Technologies and its clients.
This Customer Success Story was produced in cooperation with Suomen Asiakaskokemukset Oy.