Forrester Research recently published its Now Tech: Unified Endpoint Management, Q2 2018 report, and Miradore was included as one of the vendors covered in the overview study.
Forrester publishes reports like Now Tech to help infrastructure and operations professionals select a suitable vendor based on size and functionality.
Unified endpoint management (UEM) is an approach to securing and controlling desktop computers, laptops, smartphones and tablets in a connected, cohesive manner from a single console. Unified endpoint management typically relies on the mobile device management (MDM) application program interfaces (APIs) in desktop and mobile operating systems.
A UEM solution needs to allow for employees to move seamlessly between desktops, laptops, tablets, and smartphones, and often times across different operations systems. Employees expect a seamless experience across all of their devices and apps – regardless if they own the device (via a BYOD policy) or the device is provided by their employer.
Unfortunately, most companies manage these endpoints with separate tools – if at all – creating an inconsistent experience for employees and potentially negatively impacting productivity. To manage PCs, organizations primarily use Client Management Tools (CMTs). The CMT market is mature, with vendors offering only small, incremental enhancements to their tools. As a result, Gartner announced in 2016 the retirement of their CMT Magic Quadrant.
Additionally, poor device management can leave enterprises vulnerable to an attack or data breach, which could result in additional costs to the organization in terms of business interruption, customer churn, and brand damage.
UEM promises to address these challenges, and we here at Miradore have had an eye on UEM for some time now.
While mobility is increasing, UEM is not simply for mobile devices. According to Spiceworks, for over 85 percent of the workforce, the primary device type used by employees is a desktop or a laptop. Further, Spiceworks found that over 50 percent of companies don’t expect mobile devices to take over ever, and 75 percent put the horizon to at least 3 years.
Security is often the main driver in adopting a device management system. Another consideration is control, as an organization needs visibility of both hardware and software assets.
Automation — installing apps and settings remotely — is becoming less of a nice-to-have and more of a need-to-have, as employees are increasingly remote and IT managers may not be available when needed.
The road to a single management platform requires changing processes and tools. We here at Miradore have observed this happening in three waves:
The first wave has parallel processes for desktops and mobile devices. The second wave consolidates endpoint management, but there are still separate workflows. By the third wave, all devices can be enrolled, updated, and managed via a single UEM platform.
For further information about implementing UEM in your organization with Miradore, please contact us.