Unenroll a device from Miradore

Unenrolling a device removes the management and all related work data from it. Learn how to unenroll your devices running Android, iOS, iPadOS, macOS, and Windows.

About device unenrollment

Unenrolling a device from Miradore removes the management and all data deployed from Miradore, but it does not remove the device from your site. In fact, when a device is unenrolled, it is kept in the device list of the Management > Devices page and continues to use a Miradore license. This way, when a previously unenrolled device is re-enrolled in Miradore, it uses the same license and device entry on the Management > Devices page as before.
Important: Unenrolling your devices does not reset them to factory settings.

Regardless of whether the device is unenrolled via Miradore or manually, unenrollment results in the following:

If the device is at the end of its lifecycle and you want to remove it from Miradore completely, consider retiring it.

Unenroll a device via Miradore

1. In Miradore, navigate to Management > Devices.
2. Select one or more devices by their checkboxes.
3. Select Lifecycle > Unenroll device at the top of the page.
   Result: The Unenroll device wizard opens.
   
4. Select Unenroll to confirm unenrollment, then select Close to exit the wizard.

Results: Management is removed from the device and its status changes to Unmanaged on the Management > Devices page. If you have previously enabled notifications, you receive a notification about the device being unenrolled.

You can monitor the progress of the action on the Management > Action log page.

Unenroll a device manually

Unless an Admin denies removing the management, devices can be unenrolled from Miradore using the devices themselves. How this can be done depends on the device's platform and management type.

Remove management from an Android device

To remove management from Android devices enrolled as Fully managed or Fully managed with work profile, reset the device to factory settings. This removes all managed data as well as the Miradore client from the device.

If a device was enrolled in Miradore using the Work profile option, management can be removed without performing a factory reset by removing the work profile from the device.
Note: The menu path for removing a work profile can differ between Android versions and device models.

1. Open the Settings app on the device.
2. Go to the section that manages accounts. This is usually named Passwords & Accounts, Passkeys & Accounts, or Accounts depending on the device.
3. Locate the work profile or managed account. On some devices, this may appear under a Work tab or Work profile section.
4. Select the work account, then select Remove work profile or Remove account.
5. Confirm the removal by selecting Delete or Remove account.
6. Enter your device's pattern, PIN, or password if prompted.

Results: The work profile and associated work data are removed from the device along with the Miradore client. The device's status changes to Unmanaged on the Management > Devices page of Miradore. If you have previously enabled notifications, you receive a notification about the device becoming unmanaged.

Remove management from an iPhone or iPad

1. Open the Settings app and navigate to General > VPN & Device Management.
2. Select Miradore Mobile Device Management, then select Remove Management.
3. Optional: If a passcode is set on the device, enter the passcode.
4. Confirm the removal by selecting Remove Management or Remove, depending on the iOS version.

Results: The management profile and associated work data are removed from the device along with the Miradore client. The device's status changes to Unmanaged on the Management > Devices page of Miradore. If you have previously enabled notifications, you receive a notification about the device becoming unmanaged.

Remove management from a Mac computer

1. Depending on your device's OS version, navigate to one of the following menus:
   • macOS 15 or later: Apple menu > System Settings > General > Device Management.
   • macOS 13: Apple menu > System Settings > General > Profiles.
   • macOS 12 or earlier: Apple menu > System Preferences > Profiles.
2. Select the Miradore Mobile Device Management profile and click the – button.
3. Confirm the removal.

Results: The management profile and associated work data are removed from the device along with the Miradore client. The device's status changes to Unmanaged on the Management > Devices page of Miradore. If you have previously enabled notifications, you receive a notification about the device becoming unmanaged.

Remove management from a Windows computer

1. Open the Start menu and launch the Settings app.
2. Select Accounts > Access work or school.
3. Expand your work or school account and select Disconnect.
4. Confirm the disconnection by selecting Yes in the popover dialog.

Results: The managed account and associated work data are removed from the device along with the Miradore client. The device's status changes to Unmanaged on the Management > Devices page of Miradore. If you have previously enabled notifications, you receive a notification about the device becoming unmanaged.