Retire a device

Learn how to retire your devices in Miradore to remove their management when they reach the end of their lifecycle.

About device retirement

Device retirement is the last phase of a device's lifecycle. The retirement action is used to remove the device from a Miradore site's device registry (the Management > Devices page), thus removing its management and all company data including managed apps, settings, and configuration profiles.

Retire a device in Miradore

1. Navigate to Management > Devices and do one of the following:
   • Select one or more devices by their checkboxes, then select
     Lifecycle > Retire at the top of the page.
   • Open a device's page by double-clicking its row, then select
     Lifecycle > Retire at the top of the page.

     

2. In the Retire device wizard, select Retire to confirm the action.
3. Select Close to exit the wizard.

Results: The results of device retirement are the following:

• The device's Online status changes to Retired.
• The device entry is removed from the Management > Devices page.
• The device's page becomes available on the Company > Retired devices page, where double-clicking its row opens the device's individual page with all historical data.
  Note: Device details cannot be edited after the device was retired. This includes adding or removing tags.
• The license used for the device is freed up.
• The device is automatically unenrolled from Miradore.
• If any actions are queued for the device, all of them except for security actions are automatically canceled.
• The following devices are reset to factory settings by retirement:
  • Fully managed Android devices
  • Shared iPad devices
• The following devices are not reset to factory settings by retirement:
  • Android devices enrolled with a Work profile or as Fully managed with work profile
  • Non-shared iPad devices
  • iPhone devices
  • Mac devices
  • Windows devices

Troubleshooting the retirement of Fully managed Android devices

In some cases, the retirement of Fully managed Android devices can fail due to various reasons. Learn how to avoid and remedy these failures.

The device is in kiosk mode

Retirement might fail if the device is in kiosk mode. Disable kiosk mode before attempting retirement.

Retirement cannot successfully wipe the device

Even though the device is wiped during the retirement process, some devices fail to be reset to factory settings. To ensure that the device is fully reset to factory settings after retirement, wipe the device before retiring it.

The device cannot be wiped remotely

In some cases, the device might not accept the wipe command. In this case, it must be reset to factory settings manually from the device's settings. If factory reset is denied, for example as part of a deployed Restrictions configuration profile, disable the restrictions on the device, then reset it from the settings app.

The device cannot execute Retire/Wipe after restart while locked

A device requires the correct passcode, password, PIN, or pattern to be entered after a restart before it accepts the wipe command. This is a known platform limitation.

In this state, the Retire action cannot reset the device to factory settings and should not be used. Instead, reset the passcode remotely using Miradore and unlock the device. After a working passcode, password, PIN, or pattern is entered and the device is synced with Miradore, the Retire and Wipe device actions execute successfully.