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Customer Stories

Frigorifics Ferrer reduces device setup time by 22 minutes

Food and Beverage, Retail

Need for remote installation and updates of core apps

Frigorifics Ferrer had been using mobile devices since devices were still called PDAs (personal digital assistants) and the word smartphone didn’t even exist. After they decided to make the move from PDAs to tablet devices, they also had to migrate their custom-made sales app.

The sales app, used alongside other apps like messaging apps and GPS, was absolutely necessary in the daily work of almost 90 people working face to face with customers. This meant the updates to all devices had to be managed as quickly and efficiently as possible.

Setting up devices in 3 minutes

The migration to tablets highlighted the importance of managing a large number of devices and distributing app updates remotely. While searching for the right provider, Frigorifics Ferrer found Miradore. We asked Sergi Gorchs, IT Systems Administrator at Frigorifics Ferrer, about the deciding factor.

“In short, the user-friendliness, the price with the SaaS pay per device model and the direct contact with support and sales. The biggest benefit to us has been the extra time in our hands. Miradore has saved us a lot of time in repetitive and non-productive tasks, like installing and configuring our devices. The initial setup time of devices has decreased from 25 minutes to 3 minutes since we started to use Miradore. The reaction of the users has been the best of all, I should actually say the lack of reaction! Nobody’s even noticed the new solution, which makes things a lot, lot easier for me.”

Miradore’s customer-centricity impressed

The beginning of the relationship has been made particularly smooth by constant communication, and Miradore’s open-minded approach to Frigorifics Ferrer’s suggestions and feature requests.

“Of course there is always room from improvement in every piece of software, and Miradore has the right attitude to this. They want to achieve better things all the time. It’s clear that Miradore cares about its customers. The customer service is really good; they answer fast and they are meticulous. They’ve really helped us make the most of Miradore.”

Evidently, with Miradore, Frigorifics Ferrer will never be "a fish out of water" when it comes to MDM.

Frigorifics Ferrer

Frigorifics Ferrer is a family-owned enterprise from Vic, Catalonia, which started off in 1924 by selling local fishermen’s catch at a market stall. The company is now Spain’s leading supplier of fresh and frozen seafood with over 10,000 satisfied customers.