Agent device requirements
Agents need to have the latest version of Chrome or Microsoft Edge browsers installed on their devices.
System requirements for device users
These hardware, operating system, and browser requirements apply to your device users' computers. Recommendations for network configurations are made to ensure a smooth support experience.
Desktop requirements
Hardware
- 1.33 GHz Dual-core CPU
- 130MB free memory
- 260MB free space
Network
A working internet connection with stable 1 Mbps download upload bandwidth.
- Operating system
-
- Windows 7 SP3 and above
- Windows Server 2008 R2 and above
Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.
- macOS BigSur (11) and above
Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
Browser
The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.
Mobile requirements
Hardware
- Android
- Dual-core CPU (Quad-core recommended)
- 1 GByte RAM (2 Gbyte recommended)
- 30 MByte free space
- iOS
- 140 MByte free space
Network
Internet connection with minimum 0.5 Mbps bandwith (4G/LTE or equivavlent WiFi recommended)
Operating system
-
- Android 7.0 or above (the latest Android version is recommended)
- iOS 13 or above
Browser
The latest version of Chrome
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