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Features > Remote Assistance

System requirements for device users and agents

Updated on March 13th, 2024

Agent device requirements

Agents need to have the latest version of Chrome or Microsoft Edge browsers installed on their devices.

System requirements for device users

These hardware, operating system, and browser requirements apply to your device users' computers. Recommendations for network configurations are made to ensure a smooth support experience.

Desktop requirements

Hardware

  • 1.33 GHz Dual-core CPU
  • 130MB free memory
  • 260MB free space

Network

A working internet connection with stable 1 Mbps download upload bandwidth.

Operating system
  • Windows 7 SP3 and above
  • Windows Server 2008 R2 and above
    Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.
  • macOS BigSur (11) and above
    Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.

Browser

The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.

Mobile requirements

Hardware

  • Android
    • Dual-core CPU (Quad-core recommended)
    • 1 GByte RAM (2 Gbyte recommended)
    • 30 MByte free space
  • iOS
    • 140 MByte free space

Network

Internet connection with minimum 0.5 Mbps bandwith (4G/LTE or equivavlent WiFi recommended)

Operating system

  • Android 7.0 or above (the latest Android version is recommended)
  • iOS 13 or above

Browser

The latest version of Chrome

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