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Features > Remote Assistance

Sharing your screen with the device user (reverse screen share)

Updated on March 13th, 2024

You can share your screen with the device user during a Remote view or Remote control session and provide visual guidance to the device user without taking control of the device user's device.

Reverse screen sharing is available when supporting Windows or Mac computers.

  1. During an active Remote view or Remote controls session, click the Share Your Screen icon on the toolbar.
    Screen share icon

    Result: The Share your screen window is displayed allowing you to share your entire screen, a specific window or a Chrome tab.

  2. Select what you want to share, and click Share.

    Result: The device user can now see your screen.

    Note: During reverse screen sharing, you cannot see the device user's screen and cannot control their computer.
  3. To stop sharing your screen, click the Stop screen sharing icon on the toolbar.

    Result: The device user can no longer see your screen. Depending on which type of session you started with the device user, you can view or control their computer.

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