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Android > Troubleshooting

Typical errors with Mail for Exchange configuration profile on Samsung devices

Updated on May 4th, 2021

Miradore has a configuration profile that can be used to deploy the settings of Mail for Exchange accounts to the Samsung mail application on a Samsung device.

Requirements and Limitations

The configuration profile is applicable to Samsung Knox devices running Android 4.2 or newer which are managed either using the Android Device Administrator mode or Fully Managed Device mode of Android Enterprise.

Samsung Knox license (KLMS agent) must be validated successfully on the device by accepting the Samsung Knox Privacy Policy on the device when installing the Miradore Client and enrolling the device in Miradore. There is also a field on the Device page that shows the Knox status for the device.

Typical errors with the deployment

Account saving failed

This error often arises if the Samsung Email application is not installed on the device. Try to install the application and then re-deploy the configuration profile.

Saving Exchange account: SAFE not enabled on the device

This error means that either the Samsung Knox Privacy Policy has not been accepted on the device, or the device does not support this feature.

Running as Profile Owner, SAFE not supported

The Mail for Exchange (Samsung) configuration profile is not supported for devices managed using the Work Profile mode of Android Enterprise.

Other possible workarounds

If it is an option to use other email clients, check How to configure Exchange for Outlook and How to configure Exchange for Gmail.

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