Site access denied

There are three different reasons why access to a Miradore site might be denied for a user. Exceeding the 50-device limit in Miradore's free plan, overdue invoices for one of Miradore's paid subscriptions, and failed credit card payments can all lead to users being unable to access their Miradore site.

Miradore's free plan is limited to 50 enrolled devices. If more than 50 devices are enrolled to a Miradore site, the user will need to either upgrade their subscription or reduce the number of enrolled devices.

You can pay your Miradore subscription with an invoice in addition to the credit card payment. In case of an overdue invoice, Miradore reserves the right to deny access to your Miradore site until payment is received. Please, see the Miradore (by GoTo) Terms of Service to find out the terms and conditions governing our services.

This article explains what it means when access is denied to a Miradore site. In the case of credit card payment, please see the article about the suspended subscription.

What does the denial of access mean

Denial of access to a Miradore site means that accessing it is prohibited. We will always contact the customer before the denial of access. Access to the site remains denied and you cannot log in to Miradore until one or both of the following issues are resolved:

• The free subscription is not upgraded to a paid plan or devices are not unenrolled to stay within the 50-device limit
• The invoice remains unpaid

How to restore the access

Access to your Miradore site can be restored in the following cases:

• The free site with 50 or more devices is upgraded to a paid subscription or devices are retired to stay within the 50-device limit
• Overdue invoices are paid and we have received the proof of payment.

If you have had your access denied to your free account, please contact your account manager, or send an email to [email protected]. State your Miradore site name in your message to help us identify your site. Your account manager will work with you to understand your needs to either upgrade your subscription or reduce the number of your enrolled devices, and must be aware of your decision before they can restore your site access.

If you have had your access denied because of an overdue invoice for your paid subscription, please send the proof of payment to your account manager or to the following email addresses:

• For US customers: [email protected]
• For UK customers: [email protected]
• For Australian customers: [email protected]
• Rest of the world: [email protected]