Practically every company needs IT, but what do you do if you don’t have IT expertise in-house? Investing in recruitment or training is one option. Alternatively, you can make use of Managed Service Providers. They provide the world with a valuable service: setting up your IT and keeping it running with a combination of focus and expertise.
At Miradore, we believe in MSPs. Consequently, we build our products to be viable for companies who set up and run infrastructure for their customers, and we work with a large number of such companies across the globe. We also think that providing cloud services, like our Mobile Device Management solution Miradore Online, and IT Systems Management tools like Miradore Management Suite, are great time savers for MSPs themselves.
To celebrate the MSPWorld Conference, which takes place early next month, we want to give you 6 reasons why you should consider putting at least some of your IT needs in the hands of someone who does it full time.
1. Their pricing is predictable
One of the most important reasons to get involved with a Managed Service Provider is monetary. Managed Service Providers are usually very cost effective – and in many cases fully predictable. With reasonable flat fees on different service levels described in a sensible contract, MSPs can pull off what many in-house, jack of all trades IT organizations can’t.
2. They focus and scale
How are MSPs able to pull off pricing that’s more competitive than hiring your own people to take care of your IT systems? Well, they focus and scale. An MSP’s core business is solving your problems as efficiently as possible, using a well-defined set of tools and processes. This is much unlike general IT folk, whose support duties can be anything but clearly defined!
3. They are proactive
Due to the fact that MSPs often charge modestly for their services, they tend to provide infrastructure built with a proactive mindset. The more efficiently an MSP can work, the more likely it is to stay profitable. The same goes for reliability: the less support and engineering attention is needed, the sounder the business. So, instead of fixing problems, smart MSPs prevent problems, for all their customers.
4. They hire the best IT people – and save you the trouble
Hiring people is hard. And retaining that good engineer, when you’ve finally found one, is equally hard and far from affordable. If an organization can offload a chunk of its IT hiring pressure and risk, its HR department may be able to focus on hiring people within the company’s own field of business. Once again it all comes down to scale: it works out cheaper to support the same functions for many customers.
5. They understand their platforms
When you buy managed services from someone competent who builds and integrates systems for a living, you can be pretty sure they’ve thought a lot about building and integrating systems. Operating at scale for several customers, an MSP can more easily dedicate resources to what you’ll need in the near future, too: systems that talk to each other and have good ways of exporting data.
6. They work in the long-term
One of the biggest benefits of the MSP business model is continuity: the whole business idea is based on retainers and predictable cash flows. This means that good ideas can be given enough time and attention, and MSPs can afford to work both internally and with partners to bring the best possible features or products to market – creating more goodwill with customers and ultimately, more business.
The recent feedback from our MSP customers confirms much of the above, particularly the fact that they’re eager to prevent problems before they happen. We’re both proud and pleased to know that Miradore products are helping them do that. What about you? Do you have any experience of working with MSPs, and if so, how’s it been? As ever, we’re keen to hear your thoughts. Those of you joining us at MSPWorld, give us a shout and we’d be happy to buy you a beer.