Terms of Service

Terms of Service

1. General

Welcome to www.miradore.com. These Terms of Service (“Terms of Service” or “Terms”), including our Privacy Policy and Cookie Policy ) referred herein as Agreement (“Agreement”), define the terms and conditions under which you’re allowed to use Miradore, and how we’ll treat your account while you’re a Customer. This is a legal agreement. 

Miradore (“Miradore or “Miradore Online” or the “Service”) is a device management service offered through www.miradore.com, online.miradore.com, gateway.miradore.com, msp.miradore.com or other web site, associated links and/or any other online communication method or offline software components. Service also includes updates and upgrades as well as accompanying manual(s), packaging and other written, files, electronic or online materials, documentation and user interfaces, and any and all copies of such software and its materials.  

Miradore is owned and operated by Miradore Oy, Laserkatu 6 FI-53850 Lappeenranta, Finland, Trade Register Number 2036660-8 (“Miradore”). As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a “Customer” according to this agreement (or “You”, “Your”). 

If you have any questions about our Terms, please contact us. 



2. Term

The term (“Term”) begins when you sign up for Miradore and continues as long as you use the Service. Clicking the button and entering your login name means that you’ve officially “signed” the Agreement. If you sign up for Miradore on behalf of a company or other entity, you represent and warrant that you have the authority to accept this Agreement on their behalf. 


3. Modifications to Agreement

Miradore is entitled, at its sole discretion, to amend this Agreement at any time. Miradore will notify You of any changes Miradore considers material through the Service or by e-mail. Your continued use of the Service after such notice shall be deemed an acceptance of any changes. 


4. Provision of the Service

a. Use of the Service. Subject to Your acceptance of and compliance with this Agreement, Miradore grants You a personal, limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to use the Service solely for Your internal use within Your organization as intended by Miradore. 

b. Modifications to Service. Miradore reserves the right to modify the Service or any part or element thereof from time to time without prior notice. As applicable, Customer may be notified of such modifications when logging in to the Service. If Customer does not accept the modification, Customer shall notify Miradore before the effective date of the modification, and this Agreement will terminate on the effective date of the modification. Otherwise, the modifications shall be deemed accepted by Customer´s continued use of the Service, or any part or element thereof after effective date of modifications. Customer is responsible at its own cost to carry out any changes to its own software or devices which are necessary for the proper use of the modified Service. 

c. Availability of Service. Miradore will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Miradore shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Miradore’s reasonable control, including, for example, changes of the regulatory environment or act of government, fire, earthquake, act of terror, strike or other labor problem, disturbances to public communications networks, power outages, Internet service provider failure or delay, or denial of service attack.  

Miradore has the right to suspend or terminate the Service, parts of the Service or certain features of the Service at its sole discretion. Miradore aims to notify a reasonable time in advance about any suspensions or termination of the Service. 

d. Technical Support. Miradore shall provide reasonable technical support to Customer and its authorized users as defined from time to time at www.miradore.com. 


5. Using the Service

a. Eligibility. In order to use the Service, you must:
1. Complete the registration process.
2. Be at least eighteen (18) years old and able to enter into contracts.
Agree to the Terms, Privacy Policy and Cookie Policy.
Provide true, complete, and up to date contact information. 

By using Miradore, you represent and warrant that you meet all the requirements listed above, and that you will not use Miradore in a way that violates any laws or regulations. 

b. Login name and password. The use of the Service requires a login name (which must be a valid email address) and a password. You’re responsible for keeping your login name and password confidential. You are also responsible for any login names that you have access to, whether or not you authorized the use. You will immediately notify us of any unauthorized use of your login names. We are not responsible for any losses due to stolen or hacked passwords. We do not have access to your current password. 

c. Fees. The Service is subject to fees in accordance with the prevailing pricing plan available at www.miradore.com. The applicable fee is charged in advance in monthly or annual payment intervals, unless agreed otherwise between parties. All fees are non-refundable, i.e. there are no refunds or credits for periods where the Customer did not use the Service, used it only partially, or deactivated the Service or terminated this Agreement before the end of an ongoing payment interval. 

Miradore shall be entitled to amend the pricing, by giving prior written notice at least 60 days before the effective date of the change. 

Value added tax shall be added to the prices in accordance with the then current regulations. 

d. Payment. You are responsible for paying all fees and applicable taxes associated with the Service in a timely manner with a valid payment method. You authorize Miradore to charge your credit card, PayPal, or bank account for all charges to your Service accounts. When you provide such a payment method to Miradore, you confirm that you are permitted to use that payment method. You also authorize Miradore’s payment processor to collect and store information on the payment method, along with other related transaction information, and provide Miradore with information on your payment.  

Your payment to Miradore will automatically renew at the end of the subscription period, unless You cancel Your subscription by notifying Miradore thereof in writing before the end of the current subscription period. Unless otherwise agreed, the subscription period is one month and the cancellation of the paid subscription shall take effect the day after the last day of the current subscription period.  

Credit card payment: When paying by credit card, you’ll provide us with valid credit card information and authorize us to deduct the monthly charges against that credit card. You will replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and will not be rejected. If we are unable to process your credit card order, we will try to contact you by email and suspend the Service until your payment can be processed. 

If your payment fails or your account is past due, you agree to pay all amounts due on your account upon demand and reimburse Miradore for any costs and expenses related to the overdue payment. Miradore may also collect fees owed using other collection mechanisms. In case of payment failure, Miradore may at any time without notice suspend, terminate or delete your upgraded Service or your account. 

You agree to submit any disputes regarding any charge to your account in writing to Miradore within thirty (30) days of such charge. Otherwise, such dispute will be waived and such charge will be final and not subject to challenge. 

e. Restrictions. You agree not to use the Service in a manner or otherwise submit any material, that (a) violate any Intellectual Property Rights, privacy, publicity or any other rights of others; or (b) would be obscene, indecent, discriminatory, abusive, defamatory or illegal, or violate good manner. You are solely responsible for any material You submit to the Service and the consequences of its transmission. 

You may not use inappropriate language or offensive expressions while using the Service. You shall also use the Service in a manner that does not cause harm to Miradore, other users or third parties. If Miradore receives a notice claiming that You have submitted afore described material, Miradore is entitled to remove such material or prevent its use without notice. 

Except as specifically allowed in this Agreement, You are not entitled to use, copy, reproduce, republish, store, modify, transfer, display, encode, transmit, distribute, lease, license, sell, rent, lend, convey, upload or otherwise transfer, assign or make publicly available your account, the Service, a part thereof or the material contained therein in any way. You are not entitled to adapt, translate, reverse engineer, decompile, disassemble or attempt to discover the source code, underlying ideas, algorithms, methods, techniques, file formats or programming interfaces of, or create derivative works from the Service or any part thereof, except to the extent expressly permitted herein or under applicable law. You are not entitled to remove, modify, hide, obscure, disable or modify any copyright, trademark or other proprietary rights notices, marks, labels or any other branding elements contained on or within the Services, falsify or delete any author attributions, legal notices or other labels of the origin or source of the material, or misrepresent the source of ownership of the Services. 

No devices or connections necessary for the use of the Service are provided subject to this Agreement. You are responsible for purchasing, maintaining and updating such devices and connections (including data security) and for any costs related thereto. 


6. Data Processing Agreement

For the purposes of Article 28 of Regulation (EU) 2016/679, these Terms constitute the data processing contract between the Customer as the data controller and the Supplier as the data processor. The Customer hereby instructs the Supplier to process the data as described in these Terms.

a. Subject matter and nature of processing. The Supplier provides Service for managing IT devices (such as a computer, mobile, or tablet) efficiently and helping to secure and control IT devices. The Customer, as the data controller, may store or upload Customer Data into the Service and Customer Data is automatically collected from the Managed Device and its End User in order provide the Service.

b. Duration. The Supplier will process data on behalf of the Customer until the termination of the Services in accordance with these Terms. Upon termination, the Supplier will store the Customer data for a maximum period of three months. The Supplier deletes or returns all the personal data to the controller after the end of the provision of services relating to processing, and deletes existing copies unless applicable law requires storage of the personal data.

c. Parties’ rights and obligations. The Customer’s rights and obligations regarding Customer Data are provided in sections 4 through 6 of these Terms. The Supplier ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. The Supplier takes all measures required pursuant to Article 32 of Regulation (EU) 2016/679.

The Supplier undertakes to make available to the controller all information necessary to demonstrate compliance with their obligations and to allow for and contribute to audits, including inspections, conducted or mandated by the Client as the data controller. The auditing shall be carried out in a way that does not impede the obligations of the Supplier or its subcontractors in regard to third parties. The representatives of the Customer (and the auditor) must sign conventional non-disclosure commitments. The Customer shall be responsible for its own and the Supplier’s expenses caused by the auditing.

Miradore as the data processor will assist the Customer as the data controller in meeting the Customer’s obligations under Regulation (EU) 2016/679, providing the subject access, and allowing data subjects to exercise their rights under Regulation (EU) 2016/679.


7. Data Controller and Data Processor

Miradore does not own, control or direct the use of any of the Customer Data stored or processed by a Customer or User via the Service. Only the Customer or User is entitled to access, retrieve and direct the use of such Customer Data.

Because Miradore does not collect or define the use of any Personal Data contained in the Customer Data, and because it does not define the purposes for which such Personal Data is collected, the means of collecting such Personal Data, or the uses of such Personal Data, Miradore is not acting in the capacity of data controller in terms of the European Union’s General Data Protection Regulation (EU Regulation 2016/679, hereinafter “GDPR”)  and does not have the associated responsibilities under the GDPR. Miradore should be considered only as a processor on behalf of its Customer or User as to any Customer Data containing Personal Data that is subject to the requirements of the GDPR. Except as provided in the Privacy Policy, Miradore does not independently cause Customer Data containing Personal Data stored in connection with the Services to be transferred or otherwise made available to third parties, except to Miradore’s subprocessors who may process such data on behalf of Miradore in connection with Miradore’s provision of Services to Customers. Such actions are performed or authorized only by the applicable Customer or User.

Miradore is neither responsible for the content of the Personal Data contained in the Service at the discretion of the Customer or User nor responsible for the manner in which the Customer or User collects, handles disclosure, distributes or otherwise processes such information.


8. Privacy 

Miradore takes the privacy of its Customers very seriously. Please read the Privacy Policy carefully as it governs Miradore’s collection, use, and disclosure of Your personal information. 


9. Intellectual Property Rights

a. Proprietary Rights Owned by Miradore. Miradore or its licensors shall own all rights, title and interest in and to the Service as well as any material in or provided through the Service, including any copyright, patent, trademark, design right, trade secret and any other intellectual property rights (hereinafter referred to as “Intellectual Property Rights”). You shall not receive any ownership rights by using the Service or for example by downloading material from or submitting material to the Service. Unless expressly authorized by mandatory legislation, the Services may not be copied, reproduced or distributed in any manner or medium, in whole or in part, without prior written consent from Miradore. All rights not expressly granted to you herein are reserved by Miradore. 

Miradore and its partners shall have the right (but no obligation) to use any material, data, feedback, ideas or any other information provided by You to, through or for the Service (including any numerical, video and 4D data or any other features created in the Service) (hereinafter referred to as “Individual Material”). You grant Miradore and its partners an unlimited, worldwide, perpetual, irrevocable royalty-free right and license to use, copy, amend, modify, translate, further develop, make derivative works and publish, display (publicly or otherwise), distribute, disclose, sell, resell, sublicense, perform, transmit, make available and communicate to the public and otherwise exploit in any manner whatsoever any such Individual Material or parts thereof in connection with the Service or the marketing thereof. The privacy and protection of Your personal information shall, however, remain subject to Privacy Policy. 

b. Proprietary Rights Owned by You. You warrant that You have necessary and sufficient use rights to any and all content and material that You submit to the Service. You agree not to use or otherwise exploit such content and material on end users, whose devices are managed using the Service, for any purpose without the express consent of the person who owns the right to such content and material. By using this Service, You represent that You have the right to gather and store this information and material in the Service and that you will process the personal data included in such material in accordance with applicable data privacy legislation. 


10. Third-party sites, Products and Services

The Service may contain applications and links to sites, which are owned or operated by third parties. Miradore shall not be responsible for the content or for products or services offered by third parties. You are also aware that the individual applications or other material contained in the Service may include supplementary terms and conditions. 


11. Liabilities and limitations of liability

The Service is provided on an “AS-IS” and “AS-AVAILABLE” basis without warranties of any kind. You acknowledge and agree that the use of the Service including any and all decisions made by You based on such use is at your own risk. Miradore does not warrant that the Service will function without interruptions or error-free. Miradore shall not be liable for the correctness, exhaustiveness or reliability of the information or other material presented on the Service nor for the content or other features of the products or services offered on or conveyed through the Service. Miradore hereby disclaims any and all express, implied, and statutory warranties, including, without limitation, any implied warranties of merchantability, non-infringement, satisfactory quality or fitness for a particular purpose, to the full extent such warranties may be disclaimed by law. Miradore disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to Your use of the Services. 

You agree that, to the extent permitted by applicable law, Your sole and exclusive remedy for any problems or dissatisfaction with the Service, or any related third party application or content, is to stop using the Service or any related third party application or content. 




Some aspects of this Section may not apply in some jurisdictions. 

You shall be liable and agree to indemnify and hold Miradore and its subsidiaries, affiliates, officers, agents, and employees harmless from and against all damages, costs, expenses and liabilities which are caused by You or your unlawful behavior or infringement of this Agreement or Your violation of any rights of a third party through use of the Service or content related thereto. 


12. Applicable law and settlement of disputes

This Agreement and the contractual relation related thereto shall be governed by the Laws of Finland, excluding its choice of law provisions. The United Nations Convention for the International Sale of Goods shall not apply. Disputes arising out of this Agreement or the contractual relation related thereto will be attempted to be settled amicably. If no agreement is attained, the dispute shall be settled in the District Court of the City of Helsinki, Finland as the first instance. By using the Service, You expressly waive the right to participate in a class action against Miradore and its partners. 


13. Export Control

Miradore’s products may be subject to export and re-export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations. You represent that You are not named on any government list of persons or entities prohibited from receiving export and that You shall not access or use the Service in violation of any export embargo, prohibition or restriction. 


14. Assignment

Miradore may assign this agreement in whole or in part to its parent, affiliate or subsidiary company or in connection with a merger or business acquisition. 


15. Notice of Breach of Security

Please read the Privacy Policy carefully as it governs Miradore’s policies of handling security breaches. 


16. Termination

You or Miradore may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment. We won’t refund or reimburse you if there’s cause, like a violation of this Agreement. 

If you don’t log in to your account for 3 or more months, we may treat your account as “inactive” and the Agreement as expired.  

Once the Agreement has been terminated or expired we may permanently delete the account and all the data associated with it if not otherwise agreed by the Parties. 

If You or Miradore terminate this Agreement, or if Miradore suspends Your access to the Service, You agree that Miradore shall have no liability or responsibility to You to the fullest extent permitted under applicable law. 

Upon any termination of the Service or your account this Agreement will also terminate, but Section 5c (Fees), Section 5d (Payment), Section 7 (Intellectual Property Rights), Section 9 (Liabilities and limitations of liability), Section 10 (Applicable law and settlement of disputes) and Section 14 (Termination) shall continue to be effective after this Agreement has terminated. 


17. Notices and Contacts

Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing address below, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to you will be addressed to the relevant billing contact designated by you. All other notices to you will be addressed to the relevant Services administrator designated by you.  

Miradore Oy
Attn: Legal Notices
Laserkatu 6
FI-53850 Lappeenranta


Updated November 26th, 2018.