Benefits

  • Speed up problem solving
  • Reduce on-site support
  • Save time and effort
  • Increase user satisfaction

 

Solution Overview

Reducing the problem solving time and increasing the user satisfaction are critical factors for efficient help desk teams assisting end-users.

For the help desk teams and IT administrators, Miradore provides a simple way to share screens to support, assist and interact with the end-users as if you were all in the same room – saving both travel time and expenses. In addition, Miradore provides a simple way to connect to unattended remote computers.

Features

  • Helpdesk Remote Assistance  – Share the screen, keyboard, and mouse with a remote user and provide assistance with live-chat, drawing tools, and bi-directional file transfer.
  • Unattended Remote Control – Access an unattended computer’s admin session and control the keyboard and mouse just as if you were sitting next to the computer.
  • File Transfer – Exchange files between the remote users in both ways.
  • Text Chat – Talk with the remote user in live text chat.
  • Audit Trail Log  – Keep track of session activity with the audit trail log which records all remote sessions including information on the administrator, target computer, and file transfers.

Delivery Specifications

  • Remote Control is available as part of the Miradore Management Suite.
  • The service can be provided as Software as a Service (SaaS) or as self-hosted.

 

Requirements

  • Miradore Remote Control supports all major Windows platforms.
  • A network connection is required.

 

For more information

For additional information, visit miradore.com/miradore-management-suite.