Privacy Policy

This is our updated Privacy Policy which will take affect on November 1st, 2017.  You can read the current one still in effect from here.

Welcome, and thank you for your interest in Miradore Oy (“Miradore”, “we,” or “us”), our website at https://www.miradore.com (the “Site”, “Sites”), and all related websites, our downloadable software, mobile and tablet applications, and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals through written or oral means, such as email or phone (collectively, together with the Site, our “Service” or “Services”).

This Privacy Policy (“Privacy Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.

By visiting the Site, or by purchasing or using the Service, you (“You”) consent to the privacy practices described in this Privacy Policy. We at Miradore take your privacy extremely seriously.

This Privacy Policy is incorporated into, and is subject to, the Miradore Terms of Service.

1. Definitions

“Customer” means a customer of Miradore.

“Customer Data” means Personal Data about End Users, reports, Managed Devices, and all data associated manually or automatically to Managed Devices in electronic form that a User of the Service stores within the Service.

“End User” means an individual person whose Managed Device is added to the Service and being managed by the User or Customer using the Service.

“Managed Device” means a device, such as a computer, mobile, or tablet, which is added to the Service and being managed by the User or Customer using the Service.

“Personal Data” means information that identifies or is identifiable to an individual or that is linked to information that identifies or makes a specific individual identifiable.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to use a login ID and a password.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires the use of a login ID and a password.

“User” means an employee, agent, or representative of a Customer, who primarily uses the Restricted Areas of the Site for the purpose of accessing the Service in such a capacity.

“Visitor” means an individual other than a User, who uses the Public Area, but has no access to the Restricted Areas of the Site or Service.

2. Changes

Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify the Privacy Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

3. Scope

This Privacy Policy is effective with respect to any data that we have collected, or will collect about you, according to our Terms of Service.

4. How to contact us

This Privacy Policy is governed by Finnish law excluding its choice of law provisions. If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form or contact us by postal mail or email at:

Miradore Oy
Attn: Privacy Officer / Lasse Vento
privacy@miradore.com
P.O. Box 129
FI-53101 Lappeenranta
FINLAND

5. Information we collect

a. Information Provided by the User. When you sign up for and use the Service, consult with our customer support team, send us an email, post on our community, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, email address, phone number, and credit card or other billing information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the European Union and stored by us, as described in our Terms of Service and in this Privacy Policy.

b. Information Collected Automatically. When you use the Service, we may collect information about your visit to our Sites, your usage of the Services, and your web browsing. This information may include the IP address, operating system, web browser and/or device type and the dates and times of the visit, access, or use of the Service. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.

c. Information Collected from your use of the Service. We may receive information about how and when you use the Service, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Service for both you and for all of our users.

d. Cookies and tracking. We and our partners use cookies and similar tracking technologies, such as pixels and web beacons, to analyze trends, administer the website, track Visitors’ and Users’ movements around the website, serve targeted advertisements, and gather demographic information about our user base as a whole. Cookies are small data files which are placed on your computer or mobile device when you visit the Service. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. For more information about our use of cookies and other tracking technologies, as well as how to opt out of the use of cookies, please refer to our Cookie Policy here.

e. Analytics. We may use Google Analytics or other website analytics providers to measure and evaluate access to and traffic on the Public Area of the Site, and create user navigation reports for our Site administrators.

6. Information Collected for and by our Users

a. Information Collected by the Customer. A Customer or User may store or upload Customer Data into the Service. Miradore has no direct relationship with the End Users whose Personal Data it hosts as part of the Customer Data.

b. Information Collected from the Managed Device. Customer Data is automatically collected from the Managed Device and its End User when the Managed Device is added to the Service. This information varies by operating system and may include specific information of the device hardware and its configuration, installed software including usage statistics, and location information.

c. Controller of Customer Data. A Customer is the controller of the Customer Data and shall acquire all permits, consents, and authorizations necessary for processing the Customer Data in the Services; and provide necessary information to the data subjects, and notifications to the relevant authorities.

d. Processor of Customer Data. Miradore is the Processor of the Customer Data and shall process the Customer Data only on behalf of the Customer and in compliance with the Terms of Service.

7. How We Use the Information We Collect

We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

a. Operations. We use the information – other than Customer Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We may contact you to complete surveys that we use for quality assurance purposes. We process Customer Data solely in accordance with the directions provided by the applicable Customer or User.

b. Improvements. We use the information – other than Customer Data – to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, features, and functionality. Miradore is entitled to use anonymous, aggregated or statistical information not identifying the Customer or End Users that is derived from the Services to provide services to its other customers and to improve and develop its Services.

c. Communications. We may use a Visitor’s or User’s email address or other information – other than Customer Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Customer Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

8. How We Disclose Information

We take your privacy extremely seriously, and we never sell Customer Data or Personal Data.

We may disclose your information, including Personal Data, as described to you at the time of collection or disclosure or as follows:

a. Service Providers. We may disclose your information, including Personal Data, to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to process payments on our behalf.

b. Business Transfers. We may disclose your information, including Personal Data, to another entity in connection with negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.

c. Protecting Rights and Interests. We may disclose your information, including Personal Data, to protect the safety, rights, property, or security of Miradore, the Services, any third party, or the general public, to detect, prevent, or otherwise address fraud, security, or technical issues, to use as evidence in litigation and to enforce this Privacy Policy or our Terms of Use.

d. Legal Compliance. We may disclose your information, including Personal Data, to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding. We may also disclose your information and Personal Data in response to a subpoena, warrant, court order, or other legal process or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.

e. Aggregate or Anonymous Information. We may disclose aggregate, anonymous information about you for marketing, advertising, research, compliance, or other purposes.

9. Your Choices

a. Data Requests, Correction, and Removal. If you wish to receive a copy, access or correct any Personal Data we hold about you, or to request that we delete any information about you, you may contact us as set forth in the “How to Contact Us” section. Your request will be dealt with as soon as possible.

b. Opting out from Commercial Communications. If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “How to Contact Us” section.

10. Third Party Services

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

11. Data Security

Miradore follows generally accepted industry standards to protect the information and personal submitted to us, both during the transmission and once we receive it. Miradore ensures that its employees and other persons authorized to process the Customer Data have committed to confidentiality. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use TSL technology to encrypt data during transmission through the public Internet, and we also employ application-layer security features to further anonymize Personal Data. Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete. Our vendor is certified as compliant with card association security initiatives. Nevertheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information or Personal Data you transmit to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.

12. We Operate in the EU

Our servers are located in the European Union, so all Customer Data is stored and processed in the EU.

13. Use of Subprocessors

A Subprocessor is a third party data processor engaged by Miradore who has or potentially will have access to or process Customer Data. The following is an up-to-date list (as of the date of this policy) of the names and locations of Miradore Subprocessors:

Entity Name Purpose Applicable Services Entity Country
Microsoft Cloud Germany Microsoft Cloud Germany provides hosting of Miradore’s production systems. All Germany

 

Miradore’s use of Subprocessors will be under written contract and Miradore will require the Subprocessor to comply with the data protection obligations applicable to Miradore under this Agreement or obligations which provide for the same level of data protection. Miradore will be liable for its Subprocessor’s actions as for its own.

Miradore will inform Customer in advance of any intended changes concerning the addition or replacement of Subprocessors.

14. When does Miradore Send Notices to You?

a. Breach of Security

If a security breach causes an unauthorized intrusion into our system, Miradore will notify of it as required by law and the Terms of Service. If the security breach affects materially You, then Miradore will notify you as soon as possible and later report the action we took in response.

b. Other notices

To the extent not prohibited by law, Miradore shall without undue delay notify the Customer in writing of any:

  • Communication received from a data subject relating to (i) the End Users´ rights to access, modify, correct, delete, or block his or her personal data, and (ii) any complaint about the Customer’s processing of his/her personal data;
  • Judicial or administrative order or proceeding by data protection authorities or other authorities seeking access to, or disclosure of Customer Data;
  • Complaint, notice or other communication that relates to the Customer’s compliance with data protection and privacy law and the Processing of Customer Data.

15. Data Retention

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms of Service, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Services.

Thanks for taking the time to learn about Miradore’s Privacy Policy.

Updated November 1st, 2017.

 

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