Benefits

Improve efficiency with workflow automation
Improve user satisfaction with empowering Service Desk
Make the right business decisions with up-to-date asset information
Enable Self Service capabilities

Solution Overview

Miradore complements IT service management solutions by feeding those with quality, and real-time data from IT assets. Miradore also enables proactive IT service management with the help of its versatile automation capabilities supporting all main IT asset platforms: Windows, macOS, Linux, iOS, and Android.
The Miradore Web service is a REST-based Web service that can be used to programmatically trigger actions, receive online status and inventory data of your IT assets. A secured HTTPS connection is used for all communication.

Features and Specifications

Automate workflows – Miradore provides a comprehensive and easy to use action toolset for automating workflows and repetitive tasks related to your IT assets. Trigger actions from any 3rd party solution, let Miradore run the actions on the devices and receive the status and result immediately.
Empower your Service Desk – Add tools, actions, and information of your user’s IT assets in order to efficiently solve user requests and ease the troubleshooting.
Get instant, up-to-date data – Miradore discovers and collects hundreds of attributes, including changes about your assets. You may collect any custom information remotely as well as update any information. In addition, the status of all actions triggered is available through the Miradore API.
Enable Self Service – Save time and money and improve user satisfaction by automating repetitive and frequent actions by enabling Self Service for users.

Workflows

Get Data

Miradore discovers and collects hundreds of attributes, including changes about your assets, including:

Asset online status
Software versions
Software metering information
Security status
Hardware configuration
Hard disk status
Lease/warranty information

Trigger Actions

Trigger hundreds of actions and get instant feedback of their status, including:

Install software
Restart computer
Clean up disk space
Change asset lifecycle status
Approve and Install security patches

Delivery specifications

The Miradore API (Application Programming Interface) is a REST-based web service.
Get started by downloading the Miradore API technical reference which includes examples and detailed instructions.
Miradore can be provided as Software as a Service (SaaS) or as self-hosted.

Requirements

HTTPS connectivity to your Miradore instance from your 3rd Party system.

Miradore API