Industry: IT Service Provider
Wisdomic had been using Miradore Management Suite to manage around 5000 desktop computers for dozens of small and medium-sized companies in Finland. As Miradore’s solution didn’t yet have all the required features, it was combined with other options. In the long run, Wisdomic preferred to work with just one desktop management partner. With a single tool, it would be much easier to operate an efficient service desk and customer support for multiple customers.
After Miradore had released their Patch Management module, Wisdomic decided to review its desktop management options. Thanks to its ease of use, effortless integration with other solutions, and its capabilities to automate tasks through the entire device lifecycle, Miradore beat the competition hands down.
“During the review, we realized how incredibly comprehensive Miradore Management Suite had become. This continuous improvement is a big part of its beauty – Miradore never stops developing the solution to better match customers’ needs,” says Teemu Nurminen, Business Manager at Wisdomic.
According to Nurminen, the lifecycle management features that stood out included an excellent asset register, automated software updates and licensing, and last but not least, patch management.
The fact that clients can install and update applications and different operating systems remotely with Miradore Management Suite’s self-service portal makes Wisdomic’s work both easier and more time-efficient. And, in case Wisdomic’s IT professionals ever need to turn to Miradore for support, that is quickly at hand.
“Miradore offers better customer support than any other vendor we have worked with. They’re very responsive and approachable, and they have the expertise to solve even the most challenging technical issues.”
To ensure that Wisdomic stays as happy in the future as it is today, the two companies keep a habit of regular meetings. This means everyone is always up to date about changes, and products will be developed in tandem with emerging needs.
“This is what our successful co-operation is all about: clear communication leading to constant improvement,” Nurminen concludes.
- Device lifecycle management