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Windows > Troubleshooting

Windows enrollment troubleshooting

Updated on May 24th, 2024

This article explains the most common troubleshooting situations regarding Windows enrollment.

Common issues

Miradore client installation is failing with an error "Client install failed with error -2147023293" (the error code can vary)

The reason for this can be the Computer's name: it must not contain special characters. Edit the Computer's name, unenroll the device and try enrollment again with the new enrollment credentials.

Another reason can be if there are Miradore client-related files and folders left on the device from a previous enrollment attempt. Check from the device if these folders exist:

  • C:\Program Files\Miradore\OnlineClient and remove it if it does.
  • C:\Windows\Temp\Miradore and remove it if it does.
  • Remove HKEY_LOCAL_MACHINE\Software\Miradore from the registry if it exists.

Remove the folders and files, unenroll the device and try enrollment again with the new enrollment credentials.

Windows Home

Using Windows Home operating system and the client isn’t installed. Download the client via Enrollment > Windows > Light.

You can find step-by-step instructions for enrolling Windows-based devices here:

Network issues

If you are experiencing network issues please see our Firewall openings needed to manage devices with Miradore article.

Azure AD

Using Azure AD accounts that are linked to another MDM > Azure AD accounts have to be unlinked from the previous MDM. The error message is usually "Your device is already being managed by an organization".

If unsure, this can be checked via Settings > Accounts > Access work or school > Azure AD account > Information.

You can find step-by-step instructions for enrolling and configuring Azure AD devices here:

Cloning Windows

Please see our Cloning Windows installations may lead to suspended device issue article for further information.

If your issue still exists after troubleshooting, please contact Miradore support [email protected].

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