Windows enrollment troubleshooting

This article explains the most common troubleshooting situations regarding Windows enrollment.

Common issues

Windows Home

Using Windows Home operating system and the client isn’t installed. Download the client via Enrollment > Windows > Light.

You can find step-by-step instructions for enrolling Windows-based devices here:

• How to enroll Windows 10/11 devices
• How to enroll Windows-based into the Light mode of management (mainly for Windows 7 & 8)

Network issues

If you are experiencing network issues please see our Firewall openings needed to manage devices with Miradore article.

Azure AD

Using Azure AD accounts that are linked to another MDM > Azure AD accounts have to be unlinked from the previous MDM. The error message is usually "Your device is already being managed by an organization".

If unsure, this can be checked via Settings > Accounts > Access work or school > Azure AD account > Information.

You can find step-by-step instructions for enrolling and configuring Azure AD devices here:

• Enrolling devices using Azure AD
• Configuring Azure AD enrollment

Cloning Windows

Please see our Cloning Windows installations may lead to suspended device issue article for further information.

If your issue still exists after troubleshooting, please contact Miradore support [email protected].