This article explains how you can change the user on a Windows device. If you don't go through all the necessary steps you might find that the installed apps and configurations don’t match your expectations.
- Wipe the device. This will also remove previous user data, and make sure there are no old settings causing issues. Step-by-step instructions can also be found in the Remotely wiping a device article.
- Change the user in Miradore. You can do so by navigating to Company > Users on your Miradore site and either using an existing account or creating a new one. Go to Management > Devices and double-click to open the device. Select Settings -tab > Edit > select the new user from the drop-down list and select Save.
- Re-enroll the device directly to the new user. Please see the Windows device management(or alternatively Manual macOS device enrollment Light enrollment of Windows-based device, Enrolling Windows 10/11 devices in bulk using a provisioning package, Enrollment instructions for Windows 10 and Windows 11 users, or User-initiated self-enrollment of Windows 10 and Windows 11 devices.)