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iOS > Device Data & Configuration

Lost Mode for iOS

Updated on December 23rd, 2021

This article describes Miradore's lost mode security action for iOS that can be used to secure and find managed devices when they are lost or stolen. When the lost mode is enabled on a device, the device is locked and can't be used until the device is found and the lost mode is disabled by the administrator.

Requirements

How to enable lost mode

The simplest way to enable lost mode on an iOS device is to open the device page. Start by navigating to Management > Devices and choose the desired device. Click the open icon or double-click the row to open the device page.

Choose the Enable lost mode action under the Security button.

EnablingLostMode.png

Define the lost mode settings. You can enable location tracking for the device using the provided check box. The location tracking gets automatically disabled if the device is found and the lost mode is disabled.

LostMode_location_tracking.png

Message

Required. Defines a message which is shown on the lock screen.

Phone number

Optional. Defines a phone number that is shown on the lock screen in order to contact the device owner.

Footnote

Optional. Defines a footnote that is shown on the lock screen.

When you're done with the configuration press the Enable lost mode button to lock the device into MDM lost mode.

IMG_0002

When lost mode has been enabled successfully, you'll see an information banner on the device page. Press Disable lost mode to remove the lost mode from the device so that the device can be used again normally.

Lost-mode-enabled.JPG

 

Troubleshooting

How to disable the Lost mode on a device which is not network connected?

  • If possible, insert a SIM card that does not have a PIN code set.
  • Alternatively, you can connect the device to a network using an Ethernet adapter with Lightning Connector. In order for this method to work, "Allow pairing" must have been allowed when the device was enrolled in Miradore through Apple Business Manager.
  • This field is for validation purposes and should be left unchanged.

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