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iOS > Device Data & Configuration

iOS Location Tracking

Updated on September 9th, 2020

This article describes the Miradore location tracking feature for iOS that can be used by the Business and Enterprise Plan customers. You may read the general information about Miradore location tracking here. From this article, you can find information on how to enable and disable the location tracking for your devices and how to view the location inventory from Miradore.

How to configure location tracking for iOS in Miradore

Location tracking can be enabled on desired iOS devices using Miradore Configuration profiles.

There is no global setting to enable location tracking for all devices. In some cases, tracking devices and employees are prohibited. Therefore, it is the administrator’s responsibility to check whether location tracking can or should be used in your organization.

1. Navigate to Management > Configuration profiles where you can see the list of current configuration profiles.

Configuration profiles list view

2. Press the button Add on the top of the page to create a new configuration profile.

3. When the wizard opens, select the device platform iOS. The platform selection determines which device platform the configuration profile is used for.

4. Define Location tracking as the configuration profile type.

5. Configure the desired location tracking settings. Please note that while being tracked, the devices will consume the device battery, and the more, the more frequent the location updates to the device are.

Configure location tracking settings

  • Minimum data update interval defines how often location updates are reported to the server.
  • Minimum distance change defines a threshold of how many meters the location of the device has to change before it receives location updates.

The above settings do not apply when

  • Miradore Client has been terminated.
  • The device has been rebooted, and the application is not running.

In this scenario, the location of the device must change significantly before the client is launched by iOS to report the location.

5. Finally define the Name and Description for the configuration profile and press Create.

 

Once the location tracking configuration profile has been created, administrators can deploy it to desired iOS devices. See more in Deploying a configuration profile for further information.

Enabling location tracking in iOS device

The location tracking deployment installs Miradore Client from the App Store to managed iOS devices. If you are using Apple Business or School Manager, please make sure that you have purchased the needed licenses for the Miradore Client application. For non-supervised iOS devices, the end-user must accept the client installation.

Note, that the Miradore Client is a supplementary client for iOS management features and it can only be used in conjunction with Miradore. Do not install the client manually from the App Store or do not deploy it from your Miradore site.

When the Miradore Client has been installed to the device, its status in Miradore is “Waiting for startup” until the end-user starts the application and accepts the requests to use location services and push notifications. You may view the deployment status from the Action log -view either on Device page or Management > Action log.

To make sure that the location tracking is working faultlessly, user need to open the application settings of Miradore from the device and set Location > Allow location setting as “Always”.

After this, the client registers to Miradore and starts to collect and report location data to the server.

In case you need to modify the configuration profile settings, navigate to Management > Configuration profiles page and double-click on the location tracking profile, which opens the configuration profile page.

How to view iOS device location

Once location tracking has been enabled for the selected iOS devices, the current device location can be seen by navigating to Management > Devices and by opening the Device page. The main and inventory tabs of the device page show the location information complementing each other.

Main tab

On the top-right corner, there is a map where the last known location of the device is centered.

Device page location map

Table Miradore client shows the location tracking settings configured to the installed Miradore Client.

  • Version of the Miradore client
  • Location tracking defines if the Miradore Client can send location updates to the server. Possible values are:

Enabled: Location tracking is enabled and fully functioning.
Enabled with warnings: Location tracking is enabled but not working properly because the device does not support significant location changes or background data transfer is not allowed. In this situation, check the location settings of the Miradore application from the device.
Disabled: Client is unable to send location updates to the server. For example, when location services are disabled or the Miradore Client has not been authorized to use location services.

  • Push notifications defines if the Miradore Client can receive push notifications. When enabled, an administrator can start the Sync now action from the page action menu to refresh the location and the Miradore Client inventory data. Also, Send message action is available for contacting the end-user. Clicking the received notification starts the Miradore Client, and location data is updated immediately to the server.

Inventory tab

Location table shows the last reported location data.

  • Latitude value of the last known location.
  • Longitude value of the last known location.
  • Location reported the time location fix (latitude, longitude) was recorded on the actual device (not when it was imported to the server). This time is also visible on the map.

The server tries to reverse latitude and longitude values into street address, zip code, city, and country. Geocoded location data can contain errors but gives the best textual approximation about the device location.

Inventory tab also contains detailed information from the installed Miradore Client.

Version of the client.

Last connection shows the Miradore Client’s last connection time.

Location service defines if location services are enabled. If the location data is not received from the device the main reason is most likely that location services has been disabled from the device.

Significant location service defines if the device supports significant location change monitoring.

Background data transfer defines if the background data transfer is enabled. For example, whether the client may be launched or resumed in the background to handle significant location changes and remote notifications.

Authorization status defines if the user has authorized Miradore Client to use location services.

Application status defines the current application state for the Miradore Client, like when the client is running or has been terminated.

Push notifications defines if the Miradore Client can receive push notifications.

How to disable location tracking from iOS devices

Location tracking can be disabled by simply deleting the deployed configuration profile from the device. This can be done by opening the device page and clicking the trashcan icon in the Configuration profiles table. See Removing deployed configuration profiles for more information.

 

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