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Getting Started > Getting Started

Frequently asked questions – FAQ

Updated on September 19th, 2022

General

What is Miradore?

Miradore is a cloud-based Mobile Device Management (MDM) solution for managing Android, Apple, and Windows devices.

What device platforms are supported in Miradore?

Miradore supports the following operating system platforms:

  • Android 6 and newer. The latest Android client is always available in Play Store and is also downloadable from here: https://online.miradore.com/mdonline.apk
  • iOS 5 and newer.
  • Apple macOS computers starting from version 10.7.
  • Windows 7, 8, 10, and 11 computers.

Miradore does not support the management of devices running Linux, ChromeOS (Chromebooks), or any BETA version of an operating system.

Plans & Billing

Do you have a free trial?

Yes. We offer a 14-day free trial so you can try all features of Miradore Premium subscription without the obligation to purchase a subscription. After creating your account, you can activate the trial simply by hitting the Start trial button in Miradore. No credit card information is required. Towards the end of the trial, we will contact you to discuss your options.

What are the methods of payment? Can I pay annually?

You may pay using a credit card (Visa, MasterCard) or by invoice. The minimum credit card payment is 50 EUR/USD/GBP (+ taxes when applicable) for the monthly subscription or 600 EUR/USD/GBP (+ taxes) for the annual subscription. If you choose to pay by invoice, a standard 12/24/36-month contract applies for all devices that will be enrolled. The invoice can be paid either by a bank transfer or PayPal. The minimum monthly invoice payment is 50 EUR/USD/GBP and the minimum value per invoice is 600 EUR/USD/GBP (+ taxes when applicable). Please contact us for other options.

Can I buy from a reseller?

Please contact us for information about a reseller in your country.

Do you offer a discount for Educational Institutions or Non-Profit Organizations?

Yes, we offer a discount on the Premium Plan. Please contact us for further information.

Account & Users

Can I change the admin for my site?

Yes, in fact, you can have multiple admins, editors, and reader permissions in your Premium plan site. Just follow these instructions. If you have a free site, please contact us if you wish to change the admin.

How do I remove my account?

If you no longer need your Miradore site, you can remove it using the following steps:

1. Make sure you have unenrolled all your devices.

2. Log in to the site that you wish to remove.

3. Use the contact us form to request site removal.

Device Enrollment

How to choose the correct enrollment method for my devices?

There are several different ways to enroll devices into Miradore, and depending on your management requirements, you may need to choose carefully. Please see the following videos explaining iOS and Android enrollment/management methods.

If you're looking to manage a large number of iOS devices, see our video about how to automate device enrollment with Apple Business Manager.

For more information about the Android device enrollment methods, see Android device management.

Android Management

How to choose the correct enrollment method for Android?

Android device management differs between Samsung, non-Samsung, and Google’s Android Enterprise. Please see this article explaining Android management methods.

What is Android Enterprise?

Android Enterprise Solution, or simply Android Enterprise (previously known as Android for Work), provides additional management features and a secure company container for your Android devices. This unifies Android management by removing device manufacturer differences and offers the same management features for all Android devices.

Requirements:

  • Miradore Premium Plan subscription or trial.
  • Miradore Client installed on the devices.
  • Devices are running Android 6.0 or newer.

What is an Android “Work Managed Device”?

Also known as Device Owner, this is a corporate-liable deployment scenario where the enterprise or the company owns and fully controls employee work devices. These deployments use the device owner mode of operation, in which the entire device is managed by installing Miradore Client during the initial setup of a new device or after a factory reset. This provides the maximum level of management capability in Android devices. For more information, please see our article explaining how to enroll work managed devices.

What is an Android “Work Profile”?

This is a particularly important solution for the companies that support Bring Your Own Device (BYOD) scenarios - allowing the employees to bring personally-owned devices to work and to use those devices to access privileged company information and applications securely. The containerization of work content makes sure that business and personal content don’t mix (for example, work contacts not leaking via private instant messaging apps).

When a work profile is created on the device, the Miradore Client operates as the profile owner of the work data and has only limited control outside of the work profile. This means that our client is no longer the device administrator of the device and can't, for example, install Samsung KNOX/SAFE configuration profiles or wipe the device. It can, however, lock the device, install Wi-Fi networks, collect device location and enforce passcode policies like it normally would. The work profile can also be removed from the device both by an administrator as well as the user. Please see our instructions for how to enable a work profile.

Apple Management

See Apple FAQ for answers to common questions about Apple device management.

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