Troubleshooting Fully managed QR-code enrollment

This article provides information on how to troubleshoot issues with QR-code enrollment of Android Fully managed devices. There are a few general cases you can check first if you meet problems with Android enrollment.

Device stuck on "Getting ready for work setup..." screen

This typically occurs when the firewall blocks access to the location of the Miradore client. Verify that your enrollment Wi-Fi network has access to the URL https://gerwconline.blob.core.windows.net/.

Error: Couldn’t set up your device. For help, contact your IT admin.

Sometimes we see that Fully managed QR-code enrollment fails with an error Couldn't set up your device. For help, contact your IT admin.

In order to fix that error please see the following steps.

Go to your Miradore site's Enrollment > Android Enterprise section and check the next values:

A) If the there are values set for "Enrollment Wi-Fi network" and "Enrollment Wi-Fi password" fields

1. 1. Check if this information e.g. password match your current Wi-Fi or remove it. We have seen cases where devices have issues processing this information even if it is entered correctly.
   2.  Then retry the enrollment - you will be prompted to enter the Wi-Fi network details manually into the device directly if you have removed the enrollment Wi-Fi from your Android Enterprise settings.

Note: If the enrollment still fails with the same error message, there is an issue with the Wi-Fi network blocking the communications. In that case, please try an unrestricted network instead, such as a mobile hotspot.

B) If you have checked the option "Use mobile data for enrollment"

1. 1. Check that you have active SIM-card installed in the device since this removes the "Enrollment Wi-Fi network" and "Enrollment Wi-Fi password" values.
   2. If not, please uncheck the use mobile data -option and try the enrollment again with the enrollment Wi-Fi option.

Note: Making this change will generate a new QR code and you need to use this new code when you retry the enrollment. Do not use the old QR code.