Set the ringtone volume to 100% on Samsung devices using Knox Service Plugin

Miradore allows you to set the ringtone volume to 100% on Samsung devices. With this managed configuration of the Knox Service Plugin app, the ringtone cannot be muted and its volume cannot be lowered.

The overall configuration for setting the ringtone volume to 100% is as follows:

Debug Mode = True

Device and Settings customization profile (Premium)
│
└─ Audio Volume Controls
    └─ Set Audio Volume
        ├─ Audio Stream = RINGER
        └─ Volume Level = 15

Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted)
│
├─ Device customization controls (Premium)
│   └─ Enable device customization = True
│
└─ Enable device policy controls = True

Profile name(version) = [Profile name (version)]

Requirements

To set the ringtone to its maximum volume on your managed Samsung devices, the following requirements must be met:

• You must have a Miradore Premium or Premium+ subscription, or an active trial.
• The requirements for using the Knox Service Plugin app must be met.
• Managed Google Play Enterprise must be configured for your Miradore site.

Set the ringtone volume to 100%

1. Navigate to Management > Applications and select Add > Android application.
2. Select Managed Google Play store, then select Next.
3. Search for Knox Service Plugin and select its tile from the results.
4. Click Select.
   Result: The application's page opens. The same page can be opened by navigating to Management > Applications and double-clicking the application's row in the table.
5. On the Configurations tab, click Select configuration > Add configuration.
6. Enter a name for your configuration in the text box and press Enter.
   Note: You can make the configuration default for the application by ticking the Default checkbox.
   Result: The newly created configuration is open on the Configurations tab.
7. Add the Debug Mode setting to the configuration by selecting the icon on the right.
   1. In the Add managed property to application configuration wizard, select the Value checkbox.
   2. Select Add, then Close to exit the wizard.
8. Add the Device and Settings customization profile (Premium) setting to the configuration by selecting the icon on the right.
   1. Select Add in the Add managed property to application configuration wizard.
   2. Select Close to exit the wizard.
9. Expand the Device and Settings customization profile (Premium) setting and add the Audio Volume Controls setting to the configuration by selecting the icon on the right.
   1. Select Add in the Add managed property to application configuration wizard.
   2. Select Close to exit the wizard.
10. Expand the Audio Volume Controls setting and add the Set Audio Volume setting to the configuration by selecting the icon on the right.
    1. Select Add in the Add managed property to application configuration wizard.
    2. Select Close to exit the wizard.
11. Expand the Set Audio Volume setting and add the Audio Stream setting to the configuration by selecting the icon on the right.
    1. In the Add managed property to application configuration wizard, select Ringer from the Value drop-down list.
    2. Select Add, then Close to exit the wizard.
12. Expand the Set Audio Volume setting and add the Volume Level setting to the configuration by selecting the icon on the right.
    1. In the Add managed property to application configuration wizard, enter 15 in the Value field.
    2. Select Add, then Close to exit the wizard.
13. Add the Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted) setting to the configuration by selecting the icon on the right.
    1. Select Add in the Add managed property to application configuration wizard.
    2. Select Close to exit the wizard.
14. Expand the Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted) setting and add the Device customization controls (Premium) setting to the configuration by selecting the icon on the right.
    1. Select Add in the Add managed property to application configuration wizard.
    2. Select Close to exit the wizard.
15. Expand the Device customization controls (Premium) setting and add the Enable device customization setting to the configuration by selecting the icon on the right.
    1. In the Add managed property to application configuration wizard, select the Value checkbox.
    2. Select Add, then Close to exit the wizard.
16. Expand the Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted) setting and add the Enable device policy controls setting to the configuration by selecting the icon on the right.
    1. In the Add managed property to application configuration wizard, select the Value checkbox.
    2. Select Add, then Close to exit the wizard.
17. Add the Profile name(version) setting to the configuration by selecting the icon on the right.
    1. In the Add managed property to application configuration wizard, enter a profile name and version number in the Value field.
    2. Select Add, then Close to exit the wizard.
18. Deploy the configured application to the managed devices.
    Tip: It is recommended to deploy the configuration to a test device first. If the test is successful, remove the Debug Mode setting from the configuration before deploying it to your managed devices.