Remotely resetting device passcode

The remote passcode reset is a security feature, which allows for the remote reset of the passcode and locks the device so that a generated passcode is required to continue using it, for example, if the device gets lost or stolen.

Effective use of remote lock requires that a passcode has been set for the device. For this reason, it is useful to enforce a passcode policy for managed mobile devices.

The reset passcode feature is supported on:

• Android

On Android devices running Android 7.0 or later, resetting passcode requires profile owner or device owner privileges, if user has already set a passcode.

The reset passcode feature is available in Direct Boot mode on devices running Android 10 or later.

Steps for remotely resetting passcode

1. Open the Devices view from the Management menu. From the list of devices, select the device which passcode you wish to reset and select the Reset passcode action under the Security dropdown button.

2. From the opened Reset passcode wizard, verify that the device and its user are correct and click Reset.

The new passcode is generated and sent to the administrator who performs the Reset passcode action. The new passcode can also be sent to the device user by checking the Send new passcode also to the device user checkbox.

Miradore site admins can also see the latest reset passcode on the device page's Main tab, under Security:

3. After the Reset passcode action has started, you can follow its progress by opening the Action log view from the Management menu. The view shows the status of the performed security actions. You can also follow the progress from the action log of the device page.

4. After the device passcode has been reset and the device locked, the generated passcode is sent via email or can be viewed viewable under the device page's Main tab. The passcode needs to be entered into the device to continue to use it.

Troubleshooting

Miradore generates an 8-digit reset passcode; however, in some cases, the number of characters that can be entered on the device is either more or fewer than eight. In this case, force restart the device. After the device restarts, the expected number of characters for the passcode matches the number included in the passcode generated by Miradore.