A few years ago I was ready to change banks. I had had one bad customer service experience after another, more or less every time I tried to take care of anything other than day to day things. I felt like my bank’s customer service wasn’t making any attempt to solve my problems, and were immediately jumping to “It’s not going to work, and here’s why”.

The power of gratitude 

Needless to say, I didn’t have very high expectations the last time I walked into the bank. Once the discussion got going, however, it instantly became clear that something was different this time. This bank clerk had a different attitude than what I’d been used to. She actually wanted to help. She probably had to do some extra work, perhaps even bend some internal guidelines a bit, but with her extensive experience, she was able to find solutions for all of my problems.

Do you know what I felt when walking out of the bank? It’s one of the most powerful emotions — gratitude. My sense of gratitude was, of course, partly caused by lowered expectations deriving from the bank’s history of poor service, but I’m certain that I would’ve appreciated her going the extra mile for me even without this baggage.

We all face a number of customer service encounters each day, and as we all know, a customer service encounter can make or break your day. Most likely, you’ve had a similar positive experience recently — or perhaps you’ve had one of those all-too-common negative experiences.

 

Customer service is the cornerstone of our success 

Here at Miradore, we have built our business on the cornerstone of customer service. Indeed, we do have top talent in Miradore customer service; people who have both the genuine willingness to help and the technical capabilities to do it efficiently.

It’s, therefore, no wonder that we have positive feedback flooding in from our grateful customers. In our June 2016 Customer Satisfaction Survey, we asked our clients about their satisfaction with Miradore’s customer service – and they responded by giving us an amazing 93/100 grade.

 

miradore93

 

Your words matter to us

Many of the survey respondents also took the time to give us open feedback. Their comments were almost overwhelming! Just take a look at these heart-warming quotes:

“Over the years I’ve received excellent, high-quality, and especially humane customer service, regardless of the nature of the problem. Competent people, with whom it’s a pleasure to work.”

 

“In problem situations, I’ve received such fast and competent support that it’s difficult to find much room for improvement.”

 

“What you’re asking now is a matter of course. Surely you cannot get as good service anywhere else. ”

 

“I have received extremely fast service always when needed. Problems have been also resolved very efficiently.”

It’s clear that our top-notch customer service is a key competitive advantage for us – and we want to keep it that way. To help us stay on track, we’d love to receive your feedback in the future. Whether you want to share something about your good experiences with Miradore or have ideas about what could still be improved, we’d be grateful to hear from you.

Before you go, I’d like to add just one more bit of customer feedback that was sent directly to our CEO a short while ago:

“You have terrific support! I haven’t received as fast and professional support during the 19 years I’ve worked in IT.”

It’s words like this that make our work worthwhile. That’s why we have every intention to keep on earning them.

Simo Kari

Simo Kari

CMO at Miradore Ltd
Simo Kari has been the CMO for Miradore since 2014. Prior to joining Miradore in 2013 he worked several years in various management positions in HCL Technologies and UPM. He has versatile experience in developing, implementing, and operating IT services in international environments. Simo holds an MSc. from University of Liverpool. | LinkedIn
Simo Kari

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