rzilient is a managed IT service provider and software vendor based in France that helps organizations manage and secure their IT environments. The company supports its customers by managing device fleets, endpoint security, software deployment, user support, and day‑to‑day IT administration.
As businesses increasingly rely on multiple device platforms and remote work, rzilient ensures that its customers’ devices remain secure, compliant, and properly managed. The company works with organizations across sectors such as technology, consulting, services, and retail, most of which are small and medium-sized businesses.
The Challenge: Managing Multi‑Platform Device Fleets
rzilient manages IT fleets for many clients across multiple operating systems, including macOS, Windows, iOS, Android, and occasionally Linux. This requires a solution that goes beyond basic device enrollment.
The company needed a platform capable of providing centralized device management, application deployment, security configuration, compliance monitoring, operating system update management, reporting, and troubleshooting across different customer environments.
Another important factor was cost. Many of rzilient’s customers operate with limited IT budgets, so the solution needed to deliver strong functionality while remaining cost‑effective.
“Miradore helps us save time, improve security, and provide a better onboarding experience for our customers. Instead of configuring devices manually, we can prepare and manage them centrally, deploy the right applications, enforce security settings, and monitor compliance. For our customers, especially SMBs, Miradore provides the right balance between functionality, simplicity, and cost.”
- Abdelkrim Bouchiba, System Administrator -
Why rzilient chose Miradore
rzilient selected Miradore because it offered the essential device management capabilities required by their customers without unnecessary complexity.
For an IT service provider offering their own software to multiple SMB clients, the balance between functionality, ease of use, scalability, and pricing was critical. Miradore provided a solution that could be deployed quickly and managed efficiently across many different environments.
Today, rzilient manages 1,445 devices using Miradore. These include macOS and Windows computers as well as iOS and Android devices.
These devices are used by employees for daily business operations such as email, collaboration, access to company applications, and secure remote work. Through Miradore, rzilient ensures that all devices are properly configured, updated, and secured.
Supporting security and compliance requirements
Many of rzilient’s customers must meet security and compliance requirements related to internal policies, GDPR, cyber insurance, and audit frameworks such as ISO 27001 or SOC 2.
Miradore helps rzilient enforce and monitor these requirements through centralized management and visibility across device fleets. The platform enables the team to apply and monitor critical security configurations such as device encryption, password and screen‑lock policies, operating system updates, and application deployment.
It also provides inventory tracking and reporting capabilities, allowing organizations to demonstrate that company devices are properly managed and compliant.
“The implementation process was straightforward and the collaboration with Miradore’s technical specialists and customer support is excellent.”
- Abdelkrim Bouchiba, System Administrator -
How Miradore fits into rzilient’s service portfolio
Miradore is an important part of rzilient’s endpoint management and IT support services. The platform integrates naturally into the company’s broader managed IT offering, which includes device enrollment, user onboarding and offboarding, application deployment, security configuration, asset management, and remote support.
It also complements other tools and services used by rzilient, including Microsoft 365, Google Workspace, endpoint security solutions, and remote support tools.
Miradore allows rzilient to manage devices in a more structured and centralized way. The rzilient team gains better visibility into device status, compliance levels, installed applications, and security settings across customer environments. Operational efficiency is being improved and manual work for IT teams reduced.
With better visibility and centralized control, the team can react faster to issues, maintain consistent configurations across devices, and provide clearer reporting to customers about the status of their IT fleets.
