Incumbent MDM provider unable to deliver
Billington Food Service wanted to migrate approximately 50 mobile devices from iOS to Android. Its current MDM solution didn’t provide sufficient functionality to support this; therefore, Billington Food Service decided to review the market.
Miradore was one of the first MDM solutions Billington Food Service found during its investigation of the market. Tests conducted on a small number of handsets using Miradore proved successful in addressing the management needs lacking in other solutions.
“Miradore was an obvious upgrade on our previous MDM vendor,” notes the IT team at Billington Food Service. “Miradore Online provides Android Support, plus it’s fast, efficient and intuitive to use.”
Enterprise licenses for business policy creation, API support, location tracking, and app deployment
After testing both the Free and Enterprise options, Billington Food Service purchased the enterprise licenses to access extra features such as Business Policy creation, API support and location tracking. Further to this, Billington Food Service utilized another benefit of Miradore: in app deployment, for example, deploying anti-virus software to devices.
“Miradore has dramatically increased the ease with which we manage our devices – the interface is intuitive and extremely simple to navigate,” adds the IT team. “Since we made the switch from our previous vendor, we’ve had zero complaints from our end-users. This can only be seen as a positive.”
The transition to Miradore Online required little to no assistance from customer support. The questions that were asked were answered informatively and within a satisfactory time-frame.
“We’ve only been in touch with customer service for trivial questions about what the solution can or can’t do, or what the different packages include. Even then, we’ve always received a reply – same day, or at least very early the next morning.”