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Customer Service Manager

Customer Support
Lappeenranta

We are looking for a team leader for our technical support team.

Miradore is a rapidly growing Finnish software company specializing in modern device management. Our goal is to help small and medium-sized organizations to work more efficiently and securely by enabling them to manage their smartphones, tablets, and laptops smarter.

Join our international team of over 65 professionals and be part of Miradore’s growth journey.

Your role and responsibilities

In this role, you lead our technical support team and are responsible for ensuring that customer support requests are handled smoothly and with high quality. You will also be able to develop both our working procedures and tools. You are responsible for ensuring that our support team has the necessary skills and support to succeed at work. You will also make sure that co-operation with other teams is as fluent as possible.

Our products are technical and our customers who use them are IT managers and IT specialists. Our main market areas are North America and German-speaking countries. Our team wants to serve our customers as well as possible, and one of your tasks is to take care of our backup process, and how it works.

You will lead a team of eight customer support engineers, most of whom work in Lappeenranta but also in Canada, and Germany. In addition to the support team, you collaborate with sales, product management and R&D teams.

What are we looking for?

We are looking for an expert who has previous experience working as a supervisor and who enjoys teamwork and who wants to help his team for the best possible performance.

To succeed in the role, you need the following::

  • Previous experience in customer service or sales
  • Good skills in Finnish and English
  • Tolerance to work under pressure, tenacious nature as well as a positive attitude towards life
  • Knowledge of device management is an advantage
  • Customer service or customer support experience for IT devices (phones, tablets, PCs) is an advantage

Above all, we are looking for someone who is passionate about leading a team, willing to solve problems, and able to embrace and learn something new.

Why join Miradore?

Flexible work environment

We understand that there’s also life outside of work. Therefore, we offer flexibility through hybrid work mode - you get the perks of a nice office and the ease of remote working. We also appreciate everyone's free time so you can enjoy evenings and weekends in peace.

Easy-going work culture with a low hierarchy

We have an easy-going work culture where everyone can be their authentic selves. We truly care for each other, and you can always reach out to your colleagues for help. We are also Great Place to Work certified with a 95% work satisfaction rating.

Growing company with career opportunities

Nobody’s here just to get the job done. As our company is constantly growing, you have the opportunity to influence your work and grow as a professional. Everyone’s opinion matters, and we always welcome new, innovative ideas that help us develop our product and company.

Extensive employee benefits

We also have comprehensive staff benefits, including extensive occupational healthcare, health, travel, and leisure-time insurance, lunch vouchers, Smartum exercise and culture benefit, employer-provided bicycles, and home internet. You can also choose the devices and tools you prefer to work with.

 

Does this sound like a place for you?

Great! We’d love to hear why you were interested in the role and what would make you a great candidate for it. More specific questions related to the role and tasks will be answered by simo.salmensuu (a) miradore.com. For questions regarding the recruitment process, please contact marika.spencer (a) miradore.com.

Please send your application through the form below latest on Wednesday, July 5, 2022

Apply for Customer Service Manager

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