Here’s some news we’re particularly excited about:
In June, we conducted a customer satisfaction survey to find out how we are doing, and whether there’s something we could improve on our side.
We asked some of our customers to rate their satisfaction with our technical support on a scale of 0 – 10 with 10 being the most positive. The average score was 9.32 which indicates that the respondents were very satisfied with the provided product support.
We also asked how likely they would recommend our company to a friend or colleague. Based on the responses, we calculated a Net Promoter Score (NPS) which is the ratio of promoters to detractors. The resulting NPS (76) is illustrated in the picture below.
Although we’re excited about the excellent results, we see that there’s still room for improvement, and we want to develop our services together with our customers.
What’s more, whenever you’ve got an idea for a new feature, you can bring it up at the Feature Requests section. And of course, feel free to just shoot the breeze with other Miradore users and our support guys at the Open discussion area. We’re sure that’ll be the birthplace of many a great ideas!