Our customers choose Miradore not only because of its attractive price and easy-to-use system. Above all, our service quality has convinced many customers so far and is one of the reasons for switching from another solution to Miradore. This is also reflected in the "Best Support" award from G2 which we have already received several times in succession.
However, we are continuously striving to raise the bar even higher.
Here we would like to share the best way to access our technical support.
If you have any challenges with our system, you can search for solutions in our extensive Knowledge Base. If you cannot find the right answer there, you can create a ticket directly from your site. You can find both options via "Contact us".
We also recommend that you grant our support team access in read-only mode. This allows you to request support directly and efficiently without having to leave the system.
To help us help you quickly, please ensure:
- The devices are online (ongoing communication is guaranteed).
- The devices are up to date (app and system updates have been carried out).
- The end device has a stable and powerful Internet connection.
Please have the following information ready so that we can provide you with the best possible support as quickly as possible:
- A unique identification of the device, such as the serial number or the Miradore internal device ID from the URL (https://online.miradore.com/[sitename]/Device/68).
- Details of which action, configuration, app or business policy you have questions about.
We will take over from here.
Please note that when requesting or sending client logs from the Miradore site or the client app, the logs are sent directly to Miradore Support and will not be visible to you. Client logs can only be provided if you have an ongoing support case and they have been specifically requested by Miradore Support. You will receive all responses exclusively to the email address with which you were logged into the Miradore system when you created the ticket.
If you are unable to log into the Miradore system due to technical problems, you can alternatively send an email to our support team: [email protected].
by Andreas Handler
Andreas works as a Senior Technical Consultant and Customer Success Manager at Miradore. He has been part of the Miradore family since 2016 and is passionate about providing value to organizations by showing them how to increase efficiency with Mobile Device Management. Outside of work, you might find him bouldering or playing volleyball.
