Multi-tenancy enables companies to manage multiple customers, departments or locations securely and efficiently within a single Miradore instance. At the same time, it is possible to give several people different access rights to Miradore. These functions are designed to ensure that you can use the system efficiently, securely and comprehensibly.
In this article you will learn how Miradore supports multi-tenancy, how to manage different access authorizations within a Miradore instance and what advantages this brings you.
We have listed various examples from our customers for you below.
Tenants in Miradore
- Cost advantage via various subscriptions
- Company smartphones in a site with a Premium subscription for comprehensive management
- Company notebooks in another site in the Free plan to remotely wipe devices in the event of loss
- Devices for special cases enrolled to a third site in Premium+ with remote support option
- Security/authorization structures
- Certain administrators may only be granted access to a certain subset of devices
- Certain employees should only have access to devices belonging to a specific group or organizational unit
- Separation by location is often realized via different tenants
- Separation by operating system
- Separation according to usage variant
- Devices with permitted private use are often separated from devices that are managed purely for business purposes
- Private devices that are also used for work (= BYOD) may be managed in an instance that has no company devices
Administrator rights for multiple users
Each Miradore site can be managed by different administrators and access rights can be restricted on a case-by-case basis.
- Each Miradore Admin/Editor/Reader has its own access. However, we strongly advise against using the same password for everyone and recommend activating multi-factor authentication (MFA). This also allows you to easily track which employee has carried out which action.
- Every employee can contact our technical support directly via the "Contact us" function. This ensures that requests are only answered to the ticket creator in accordance with the GDPR.
If several employees are to work on one ticket, a "service account" is recommended - exclusively for this use case. Please ensure that the MFA is activated for this account and that one person is primarily responsible. We recommend deactivating this type of account immediately after the ticket request has been completed. This account should also not be used for other actions in the system.
Finally, make sure that you always have access to the e-mail account you use to log in to Miradore. It is otherwise not possible to reset the password.
by Andreas Handler
Andreas works as a Senior Technical Consultant and Customer Success Manager at Miradore. He has been part of the Miradore family since 2016 and is passionate about providing value to organizations by showing them how to increase efficiency with Mobile Device Management. Outside of work, you might find him bouldering or playing volleyball.
