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3rd of April, 2020 2 min read

iTAREX Keeps Its Logistics Customers’ Mobile Devices Up and Running with MDM

The usage of mobile devices in the logistics industry has been steadily growing. Today, mobile phones and tablets are used for various purposes throughout the entire supply chain: accessing custom applications, scanning bar codes, locating deliveries, sending notifications, and making quality controls.

With mobile devices, logistics companies are able to more seamlessly manage their deliveries from the warehouse to the end-customer. Having access to real-time data at all times improves the accuracy of deliveries and decreases delivery times, bringing cost-efficiency to the entire supply chain. But how are the devices that enable all of this managed?

Miradore’s partner, Austrian IT service provider iTAREX, helps logistics companies, among other customers, enhance enterprise mobility with Mobile Device Management. The company’s Senior IT Expert and CEO Andreas Furtenbacher shared his experiences on how logistics customers have been able to benefit from MDM.

Drivers get the devices they need – faster

Mobile Device Management enables iTAREX to set up devices faster for its customers.

“We set up around 15 devices per day, which would not be possible without an MDM solution. For us, setting up multiple devices manually would be very inefficient,” explains Furtenbacher.

iTAREX uses Miradore’s business policies and configuration profiles to set up multiple devices at once. When devices are configured according to a unified policy, quality management is easier and the end-users, typically the drivers, don’t have to remember to follow certain guidelines.

Furtenbacher also points out that MDM helps to increase device and data security as lost devices can be locked and wiped remotely.

Needed applications are available on devices

Many delivery services use customized applications when delivering goods to their customers. According to Furtenbacher, getting these applications installed on drivers’ devices is simple when they are delivered through an MDM solution.

With MDM, iTAREX can also update the installed applications remotely whenever needed.

Quality management gets easier with MDM

When drivers are working from various locations, keeping them up to date with the latest company policies and procedures, and ensuring that they can easily obtain necessary certifications (e.g. ISO) can be difficult.

For iTAREX and its customers, MDM plays an important role in quality management.

“Training, certifications, and rollouts of new company policies could not be handled without MDM,” Furtenbacher points out.

With the help of MDM, drivers can access virtual training and tests with mobile applications that are installed remotely on each device. Moreover, keeping drivers informed is easier when important documents and information about laws and regulations can be delivered directly to drivers’ devices.

Properly functioning devices let drivers focus on their work

In logistics, direct contact with the device user is very rarely possible. Therefore, there needs to be a way to handle maintenance activities, such as updates, data distribution, and repair tasks, remotely.

“With MDM, many things that would otherwise require an appointment with the IT administrator can be done remotely,” concludes Furtenbacher.

With MDM, iTAREX can keep track of the entire device fleet and access all necessary device information while servicing drivers remotely. As a result, drivers can focus on their work instead of having to deal with technical issues themselves.

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