With Miradore Premium+, our customers benefit from practical functions for even more efficient device management. Thanks to the native remote support function of LogMeIn Resolve, IT teams can quickly intervene in the event of problems and directly support end devices remotely - without any loss of time and regardless of location. Seamless integration with Microsoft Entra ID (Azure Active Directory) and Google Workspace enables centralized user and device management as well as automated policy assignment.
In this blog post, we would like to introduce you to the functions of Premium+ using practical examples.
Remote Support
Not all functions under Android, iOS, macOS and Windows are available via an interface for MDM systems or via OEMConfig. Certain functions are also only available in specific management modes.
However, supporting end users via remote maintenance is essential for many of our customers to be able to access end devices as quickly and easily as possible. That is why they rely on Premium+ with the integrated remote support tool.
How is the remote support tool being used?
- Support for employees who cannot find certain functions, such as system updates (e.g. iOS 26)
- Support for customers when using third-party apps:
- Electrical companies, for apps for photovoltaic systems
- Plumbers, for apps for heating systems
- Utilities, when using apps for reading meter systems, such as gas, water, etc.
- Support for the use of self-developed apps:
- Cash register systems (POS)
- Ordering systems
- Time tracking
- Logistics systems
Note: For data protection reasons, Miradore only allows the use of remote support with the user’s confirmation (= attended access).
Android, Windows and macOS devices can be remotely controlled; iOS only allows a view without control due to Apple's restriction.
How do I set up remote support?
Simply distribute the LogMeIn Resolve app via Miradore or install it manually. The user is then prompted to enter the 9-digit code to start the remote support session.
Integration with Entra ID (M365) and Google Workspace
Companies with a high turnover of employees, whose business model requires them to change or hire new employees every month, must constantly assign new email addresses and therefore also assign new users to end devices.
The Entra ID and Google Workspace integrations are helping more and more customers to save time and avoid typing errors during assignment thanks to automatic synchronization.
How can the integrations be used?
- Bulk import: You can import all or several users at once.
- Near real-time synchronization: Fast and efficient device assignment speeds up the onboarding of new employees.
- Filtered user import: Users can be imported based on specific criteria such as location, department, or user group.
The users are also automatically displayed in Miradore after creation in M365 or Google Workspace and assigned to the device via "Assign Device".
by Andreas Handler
Andreas works as a Senior Technical Consultant and Customer Success Manager at Miradore. He has been part of the Miradore family since 2016 and is passionate about providing value to organizations by showing them how to increase efficiency with Mobile Device Management. Outside of work, you might find him bouldering or playing volleyball.
