This article gives you a brief overview so you know just where to find key information and the right contacts for your concerns.
Our Customer Success Managers support our existing customers with contractual matters such as adjusting their plan, modifying license quantities, updating addresses, or handling other contractual documents such as data processing agreements and similar.
We also advise you on questions of a technical and conceptual nature that might come up as you use our systems. This option is usually used for new use cases, when expanding to other operating systems or for feedback on our product.
Our New Business Team supports new customers before they take out their subscription, when setting up Miradore, and with new contracts. Please forward the relevant contact details if you need a mobile device management solution in your environment.
Our award-winning Support team is on hand to help with any technical challenges with our system. The best way to reach the team is via the "Contact us" option at the top right of your Miradore site.
From here, just one click gives the team the read access they often need.
Beside personal support and advice, we also provide you with a whole host of online resources:
- Knowledge Base – the heart of our self-service solution with instructions on almost all functions
- Training videos – in English and German
- Miradore Showroom – a demo version to get an idea of how Miradore works (only available after login)
- Blog – new interesting topics on MDM every month
- Release notes – keep up with product updates
by Andreas Handler
Andreas works as a Senior Technical Consultant and Customer Success Manager at Miradore. He has been part of the Miradore family since 2016 and is passionate about providing value to organizations by showing them how to increase efficiency with Mobile Device Management. Outside of work, you might find him bouldering or playing volleyball.
