Miradore is designed for IT Service Providers to manage the whole IT device lifecycle
Miradore is a web-based IT lifecycle management system with integrated asset management, configuration management, and lifecycle management tools built around ITIL best practices. The underlying modular design and easy-to-use interface have led to a revolutionary approach to systems management. This brings transparency to all functions involved in the device lifecycle management process, including purchasing, installation, helpdesk support, onsite operations, management, and software package building.
- Multi customer support
- Real-time asset management
- Integrated configuration management
- Automating software and configuration changes
- Operating system installation and hardware replacement
- Self-service portal with approval workflow
- Key performance indicators and reporting
With Miradore’s dynamic real-time asset management system, IT Service Providers always have up-to-date information about all of their IT assets – from desktops and laptops, routers and switches to software purchased and installed on devices. As Miradore is used by multiple IT roles, asset information is continually updated whenever a change is made, giving enterprises reliable real-time information. In addition, Miradore’s 3rd party connectors for Microsoft Active Directory, Microsoft WSUS, and many antivirus products, for example, ensure maximum asset integrity by cross-referencing all your enterprise’s information sources.
With Miradore's built-in configuration management system, changes to devices are easily implemented and automatically recorded in the configuration management database. When a device is reinstalled, all the user’s information is re-applied to the device to eliminate the need for technicians to spend hours restoring the device to its original state. Every action in Miradore is recorded and logged, helping enterprises achieve more transparency throughout their customers’ operations and improving SOX (Sarbanes-Oxley Act) compliance.